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- Tasks: Empower clients in digital risk management and drive their success with innovative tech solutions.
- Company: Join Swiss Re, a global leader in insurance and risk management.
- Benefits: Competitive salary, performance bonuses, and diverse global benefits.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping companies manage their risks effectively.
- Qualifications: Bachelor's degree and experience in customer-facing roles, especially in SaaS.
The predicted salary is between 46000 - 70000 £ per year.
Are you passionate about driving customer success in the digital risk management space? Join our dynamic team where you'll empower global corporations to take control of their risks through innovative technology solutions. This is your opportunity to make a meaningful impact at the intersection of risk management, technology, and customer experience.
About the Role
As a Customer Success & Delivery Specialist, you will be guiding clients through their journey with our RDS Platform for Corporates (formerly known as ‘Risk Data & Services’). You will be responsible for onboarding new clients and driving adoption and value creation throughout the entire life cycle. You will ensure clients maximize value from using our platform while driving retention and expansion opportunities in collaboration with our sales and solutions teams. In this role, you will work closely with Corporate Solutions insurance customer managers to ensure the long‑term satisfaction of our customers. The successful candidate would focus on clients in North America and might visit customers onsite from time to time.
Key Responsibilities
- Drive customer success by delivering exceptional service that promotes product adoption, active use, and customer happiness.
- Contribute to key performance indicators (KPIs) that measure and track customer success metrics, including usage, satisfaction, retention, and expansion.
- Collaborate cross‑functionally with sales, solution development, and support teams to align organizational efforts toward customer engagement and growth.
- Develop scalable processes to accelerate and streamline customer onboarding, adoption, and retention workflows.
- Build and maintain strong relationships with key customers in your region, serving as their advocate within the company and ensuring value realization.
- Stay informed about industry best practices, emerging trends, and competitor offerings to continuously enhance our customer success initiatives and maintain a competitive edge.
About the Team
Our world has changed. Risk is accelerating, and that is compounded by the fact that everything is deeply interconnected, everything from geopolitical and economic and social issues to technology, climate and regulation. In these volatile times, companies want to better understand and act on their risks but lack the risk infrastructure and analytical tools. Our RDS Platform empowers companies to take control of their risks. It gives them access to state‑of‑the‑art data infrastructure and risk models from Swiss Re and third parties. With these insights, companies can take critical decisions.
About You
You have an affinity for business risk‑related topics and a passion for technology, innovation, and customer‑centricity. You bring a proven track record of leading customer success initiatives in complex, global environments and are comfortable navigating across several dimensions while maintaining a customer‑first mindset.
Must haves:
- Bachelor's degree in business, marketing, computer science, or a related field.
- Extensive experience in customer‑facing roles with enthusiasm for post‑sales account management of SaaS/Cloud/Platform subscription‑based solutions.
- A highly responsive and customer centric attitude with strong communication skills and the ability to work within a team, build rapport with customers, and influence stakeholders at all levels.
- Exceptional storytelling skills that translate complex concepts into compelling narratives for diverse audiences.
- Demonstrated ability to work autonomously, take ownership of initiatives, and consistently deliver measurable impact.
- Proven record of driving high client satisfaction and retention above market average.
- Dynamic, curious and eager to learn, with a proactive mindset and a drive to continuously improve our service quality, customer experiences, and internal processes.
- Comfortable managing multiple priorities in dynamic environments, while maintaining a high standard of service and execution.
- Business proficiency in English. French business proficiency is a plus and any other language in addition is welcome.
Nice to haves:
- Advanced degrees or relevant certifications.
- Experience in navigating in a combined corporate and fast‑paced, startup‑like environment.
- Familiarity with CRM systems, customer success platforms, and enablement tools.
- Experience working with risk management solutions or in the insurance industry.
Note: We are ideally looking to hire this position in either Manchester or Bristol, but will consider hiring this position anywhere within the UK.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.
Customer Success & Delivery Specialist (Manchester/ Bristol) 80-100% employer: Crossell
Contact Detail:
Crossell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Delivery Specialist (Manchester/ Bristol) 80-100%
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they impact customer success. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've driven customer success in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success & Delivery Specialist (Manchester/ Bristol) 80-100%
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer success and technology shine through in your application. We want to see how you connect with our mission of empowering companies to manage their risks effectively.
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, especially in SaaS or cloud environments. We love seeing how your background aligns with the responsibilities of the Customer Success & Delivery Specialist role.
Craft a Compelling Cover Letter: Use your cover letter to tell your story! Share specific examples of how you've driven customer satisfaction and retention in previous roles. We appreciate a good narrative that showcases your skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Crossell
✨Know Your Stuff
Before the interview, dive deep into the company's RDS Platform and understand its features. Familiarise yourself with how it helps clients manage risks. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you successfully drove customer success or improved client satisfaction. Highlight your ability to build strong relationships and how you’ve gone above and beyond for customers. This is crucial for a Customer Success & Delivery Specialist.
✨Be Ready to Collaborate
Since this role involves working closely with sales and solutions teams, be prepared to discuss how you’ve collaborated cross-functionally in previous roles. Share specific instances where teamwork led to successful outcomes, demonstrating your ability to work well with others.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s approach to customer success metrics or how they stay ahead of industry trends. This shows your proactive mindset and eagerness to contribute to their goals.