Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Train Manager, you'll ensure excellent customer service and safety on board.
- Company: Join CrossCountry, a leading train service provider dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Be part of a dynamic team that values diversity and makes every journey memorable.
- Qualifications: Proven customer service skills, ability to handle challenges, and teamwork experience required.
- Other info: Safety critical role; applicants must pass a safety medical.
The predicted salary is between 34174 - 39895 £ per year.
Salary is £34,174 per annum during training, rising to £39,895 per annum after training (based on a 35 hour week). We are looking for people who are passionate about delivering excellent customer service to our customers on board. As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great.
Your responsibilities will include:
- Checking and selling tickets
- Issuing payment notices
- Advising customers about their journey by communicating individually and in groups, always being aware of their individual needs
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage. You will ensure the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issues.
Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence/examples) your following skills and experience:
- A proven track record of excellent customer service
- Experience of showing responsibility within previous roles
- Evidence of following rules & regulations in the workplace
- Evidence of using your own initiative and thinking on your feet to different situations
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail and prioritise your duties
- Live within 1 hour of the location you are applying for
Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
XC TRAIN MANAGER- Manchester Piccadilly - Salford employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land XC TRAIN MANAGER- Manchester Piccadilly - Salford
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Train Manager. Understanding the day-to-day tasks and challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience in conversations or networking events. Share specific examples of how you've gone above and beyond for customers, as this is crucial for the Train Manager position.
✨Tip Number 3
Practice situational responses to potential challenges you might face on the job. Being able to articulate how you would handle unexpected situations can set you apart from other candidates.
✨Tip Number 4
Connect with current or former Train Managers through social media platforms like LinkedIn. They can provide insights into the role and share tips on what the hiring team values most, giving you an edge in your application.
We think you need these skills to ace XC TRAIN MANAGER- Manchester Piccadilly - Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles where you've shown responsibility. Use specific examples that demonstrate your ability to handle difficult situations and follow rules and regulations.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills align with the job requirements. Provide evidence of your customer service excellence and your ability to work both independently and as part of a team. Be sure to mention your flexibility regarding shift patterns.
Showcase Your Initiative: Include examples in your application that illustrate your ability to think on your feet and use your initiative. This could be a situation where you resolved an issue or improved a process in your previous roles.
Highlight Attention to Detail: Emphasise your attention to detail in your application. Mention any experiences where this skill was crucial, especially in maintaining safety standards or managing customer needs effectively.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered excellent customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for the Train Manager position.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss your experience with shift work and how you handle unexpected challenges. The role requires a proactive approach, so share instances where you've successfully adapted to changing circumstances.
✨Emphasise Safety Awareness
Since safety is a critical aspect of the role, be prepared to talk about your understanding of safety procedures and regulations. Provide examples of how you've prioritised safety in past positions, especially in high-pressure situations.
✨Highlight Teamwork and Initiative
Discuss your ability to work both independently and as part of a team. Share examples of when you've taken the initiative to solve problems or improve processes, as this will demonstrate your capability to manage responsibilities effectively.
