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- Tasks: As a Train Manager, you'll ensure excellent customer service and safety on board.
- Company: Join CrossCountry, a leading train service provider dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Be part of a dynamic team, making every journey memorable for our customers.
- Qualifications: Proven customer service skills, ability to handle challenges, and teamwork experience required.
- Other info: Safety critical role; applicants must pass a safety medical.
The predicted salary is between 34174 - 39895 £ per year.
Salary is £34,174 per annum during training, rising to £39,895 per annum after training (based on a 35 hour week). We are looking for people who are passionate about delivering excellent customer service to our customers on board. As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great.
Your responsibilities will include:
- Checking and selling tickets
- Issuing payment notices
- Advising customers about their journey by communicating individually and in groups, always being aware of their individual needs
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage. You will ensure the train environment is comfortable by:
- Fixing and reporting defective equipment
- Maintaining the passenger information system
- Managing luggage issues
Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence/examples) your following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- Experience of showing responsibility within previous roles
- Evidence of following rules & regulations in the workplace
- Evidence of using your own initiative and thinking on your feet to different situations
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail and prioritise your duties
- Live within 1 hour of the location you are applying for
Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Reading - Reading employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers- Reading - Reading
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Train Manager. Understanding the day-to-day tasks, such as ticket checking and customer communication, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing specific examples from your past experiences. Think about times when you went above and beyond for a customer or handled a difficult situation effectively.
✨Tip Number 3
Highlight your flexibility and ability to work various shifts. Since this role requires working around the clock, be ready to discuss your availability and willingness to adapt to different schedules.
✨Tip Number 4
Prepare to discuss safety protocols and your experience in following rules and regulations. This is crucial for a safety-critical position, so be ready to provide examples of how you've prioritised safety in previous roles.
We think you need these skills to ace Train Managers- Reading - Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant roles where you've shown responsibility. Use specific examples that demonstrate your ability to handle difficult situations and follow rules and regulations.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills align with the job requirements. Provide evidence of your track record in customer service and your ability to think on your feet. Be sure to mention your flexibility and willingness to work varied shifts.
Showcase Teamwork and Initiative: Include examples in your application that illustrate your ability to work both independently and as part of a team. Highlight instances where you took the initiative to resolve issues or improve processes, as this is crucial for the Train Manager role.
Emphasise Attention to Detail: Demonstrate your attention to detail in your application by ensuring there are no spelling or grammatical errors. Additionally, mention how you prioritise duties and manage tasks effectively, which is essential for maintaining safety and customer satisfaction.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered excellent customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for a Train Manager.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss your experience with shift work and how you handle unexpected challenges. Employers want to see that you can remain calm under pressure and adapt to changing circumstances.
✨Emphasise Teamwork and Initiative
Share examples of how you've successfully worked within a team and also taken the initiative when required. This role requires both collaboration and independent decision-making, so balance your examples accordingly.
✨Understand Safety Protocols
Familiarise yourself with safety regulations relevant to the role. Be prepared to discuss how you've followed rules and regulations in past positions, as safety is a top priority for Train Managers.
