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- Tasks: As a Train Manager, you'll ensure excellent customer service and safety on board.
- Company: Join CrossCountry, a leading train service provider dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Be part of a dynamic team, making every journey memorable for passengers.
- Qualifications: Proven customer service skills, ability to handle challenges, and teamwork experience required.
- Other info: Safety critical role; applicants must pass a medical and DBS check.
The predicted salary is between 34174 - 39895 £ per year.
Train Managers- Newcastle – Newcastle Upon Tyne
Salary is £34,174per annum during training, rising to £39,895 per annum after training (based on a 35 hour week).
Close date for applications is Sunday 15 June 2025.
We are looking for people who are passionate about delivering excellent customer service to our customers on board.
As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great. Your responsibilities will include checking and selling tickets, issuing payment notices, advising customers about their journey by communicating individually and in groups, always being aware of their individual needs.
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role.
Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage.
You will ensure the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issues.
Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence / examples) your following skills and experience:
A proven track record of excellent customer service
Describe how you are doing an outstanding job in your current/most recent role
Experience of showing responsibility within previous roles
Evidence of following rules & regulations in the workplace
Evidence of using your own initiative and thinking on your feet to different situations
Ability to work within a team and on your own
Computer Literate
Ability to deal appropriately with difficult situations
Attention to detail and prioritise your duties
Live within 1 hour of the location you are applying for.
Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical. Any offer will also be subject to a satisfactory DBS check.
We acknowledge the importance of our people\\\\\\\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers- Newcastle - Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Train Manager. Understanding the day-to-day tasks and challenges will help you articulate your relevant experiences during interviews, showcasing how you can handle unexpected situations.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your passion for delivering excellent service, which is crucial for this position.
✨Tip Number 3
Research the company culture and values of CrossCountry. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're a good fit for their team.
✨Tip Number 4
Prepare for situational questions by thinking about how you would respond to various scenarios on the train. Practising these responses can help you feel more confident and articulate during the interview process.
We think you need these skills to ace Train Managers- Newcastle - Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant roles where you've shown responsibility. Use specific examples that demonstrate your ability to handle difficult situations and follow rules and regulations.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills align with the job requirements. Provide evidence of your excellent customer service track record and your ability to work both independently and as part of a team.
Showcase Your Flexibility: Since the role requires working various shift patterns, mention your availability and willingness to adapt to different schedules. Highlight any previous experience in roles that required flexibility.
Emphasise Safety Awareness: Given the safety-critical nature of the position, include any relevant training or experience you have related to safety procedures. Demonstrating your understanding of safety regulations will strengthen your application.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered excellent customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for a Train Manager.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss your experience with shift work and how you handle unexpected challenges. Train Managers need to be adaptable, so share instances where you've successfully navigated changing circumstances.
✨Emphasise Teamwork and Leadership
Talk about your ability to work within a team and also take the lead when necessary. Provide examples of how you've collaborated with others to achieve a common goal, especially in high-pressure situations.
✨Highlight Attention to Detail
Since safety is paramount, be prepared to discuss how you ensure compliance with rules and regulations. Share examples that demonstrate your attention to detail and how it has positively impacted your previous roles.
