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- Tasks: As a Train Manager, you'll ensure every journey is exceptional by providing top-notch customer service.
- Company: Join CrossCountry, a leader in rail travel, dedicated to delivering memorable experiences for our customers.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work in a dynamic environment.
- Why this job: This role offers a unique opportunity to develop your skills while making a real impact on customer journeys.
- Qualifications: We're looking for passionate individuals with a track record in customer service and the ability to handle challenges.
- Other info: Safety is key; you'll need to pass a safety critical medical to ensure everyone's well-being.
The predicted salary is between 34174 - 39895 £ per year.
Train Managers- Newcastle – Newcastle Upon Tyne
Train Managers- Newcastle
Salary is £34,174 per annum during training, rising to £39,895 per annum after training (based on a 35 hour week).
We are looking for people who are passionate about delivering excellent customer service to our customers on board.
As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great.
Your responsibilities will include checking and selling tickets, issuing payment notices, advising customers about their journey by communicating individually and in groups, always being aware of their individual needs.
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week.
You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage.
You will ensure the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issues. Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry.
Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
Close date for applications is Wednesday 29 January 2025
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence / examples) your following skills and experience:
A proven track record of excellent customer service
Describe how you are doing an outstanding job in your current/most recent role
Experience of showing responsibility within previous roles
Evidence of following rules & regulations in the workplace
Evidence of using your own initiative and thinking on your feet to different situations
Ability to work within a team and on your own
Computer Literate
Ability to deal appropriately with difficult situations
Attention to detail and prioritise your duties
Live within 1 hour of the location you are applying for.
Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Newcastle - Newcastle Upon Tyne employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers- Newcastle - Newcastle Upon Tyne
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Train Manager. Understanding the specific tasks, such as ticket checking and customer communication, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for customers, as this will resonate well with our focus on excellent service.
✨Tip Number 3
Highlight your ability to handle unexpected situations calmly. Prepare anecdotes that illustrate how you've successfully managed challenges in previous roles, as this is crucial for a Train Manager.
✨Tip Number 4
Emphasize your flexibility and willingness to work varied shifts. Since the role requires working almost around the clock, showing that you're adaptable will make you a strong candidate.
We think you need these skills to ace Train Managers- Newcastle - Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter specifically addresses the skills and experiences mentioned in the job description. Use examples from your past roles to demonstrate your excellent customer service track record and ability to handle difficult situations.
Highlight Relevant Experience: In your CV, emphasize any previous roles where you showed responsibility, followed rules and regulations, or worked both independently and as part of a team. This will show that you have the necessary experience for the Train Manager position.
Showcase Your Flexibility: Since the role requires working various shift patterns, mention your availability and willingness to work flexible hours. This can be a key factor in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at CrossCountry trains
✨Show Your Passion for Customer Service
Make sure to highlight your passion for delivering excellent customer service. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, be prepared to discuss your flexibility. Provide examples of how you've successfully adapted to changing situations or schedules in past jobs.
✨Prepare for Safety Scenarios
As safety is a critical aspect of the Train Manager role, think about potential safety scenarios you might face on the job. Be ready to explain how you would handle these situations calmly and effectively.
✨Emphasize Teamwork and Initiative
Discuss your ability to work both independently and as part of a team. Share instances where you took the initiative to solve problems or improve processes, showcasing your proactive approach.
