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- Tasks: As a Train Manager, you'll ensure excellent customer service and safety on board.
- Company: Join CrossCountry, a leading train service provider dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for career growth.
- Why this job: Be part of a dynamic team, making every journey memorable for passengers.
- Qualifications: Proven customer service skills, ability to handle challenges, and teamwork experience required.
- Other info: Safety critical role; applicants must pass a medical and DBS check.
The predicted salary is between 34174 - 39895 £ per year.
Salary is £34,174 per annum during training, rising to £39,895 per annum after training (based on a 35 hour week).
Close date for applications is Friday 27 June 2025.
We are looking for people who are passionate about delivering excellent customer service to our customers on board. As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great. Your responsibilities will include:
- Checking and selling tickets
- Issuing payment notices
- Advising customers about their journey by communicating individually and in groups, always being aware of their individual needs
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week. You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage. You will ensure the train environment is comfortable by:
- Fixing and reporting defective equipment
- Maintaining the passenger information system
- Managing luggage issues
Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence/examples) your following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- Experience of showing responsibility within previous roles
- Evidence of following rules & regulations in the workplace
- Evidence of using your own initiative and thinking on your feet to different situations
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail and prioritise your duties
- Live within 1 hour of the location you are applying for
Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical. Any offer will also be subject to a satisfactory DBS check. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers - Leeds - Leeds employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers - Leeds - Leeds
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Train Manager. Understanding the day-to-day tasks, such as ticket checking and customer communication, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about situations where you went above and beyond for a customer, as this will highlight your passion for delivering excellent service.
✨Tip Number 3
Be ready to discuss how you handle unexpected challenges. Train Managers often face unpredictable situations, so having a few anecdotes that illustrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied shifts. Since the role requires working almost around the clock, expressing your readiness to adapt to different schedules can make a positive impression on the hiring team.
We think you need these skills to ace Train Managers - Leeds - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant roles where you've shown responsibility. Use specific examples that demonstrate your ability to handle difficult situations and follow rules and regulations.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills align with the job requirements. Provide evidence of your excellent customer service track record and your ability to work both independently and as part of a team.
Showcase Your Initiative: Include examples in your application that illustrate your ability to think on your feet and use your initiative. This is crucial for a Train Manager role, so make sure to highlight any relevant experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. Attention to detail is key, especially in a safety-critical position like this one.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on providing a memorable experience for passengers.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, be ready to discuss your availability and any previous experiences where you successfully adapted to changing schedules or unexpected challenges. This will show your potential employer that you can handle the demands of the job.
✨Emphasise Teamwork and Leadership
Talk about your ability to work within a team and also take the lead when necessary. Provide examples of how you've collaborated with others in high-pressure situations, especially in roles where safety was a priority, as this is crucial for a Train Manager.
✨Prepare for Safety and Regulation Questions
Familiarise yourself with safety protocols and regulations relevant to the train industry. Be prepared to discuss how you have followed rules in previous roles and how you would ensure safety for both customers and colleagues in this position.
