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- Tasks: As a Train Manager, you'll ensure excellent customer service and safety on board.
- Company: Join CrossCountry, a leader in train services, committed to customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work in a dynamic environment.
- Why this job: Make every journey memorable while developing your skills in a supportive team culture.
- Qualifications: Proven customer service experience and ability to handle challenges are essential.
- Other info: Safety critical role; applicants must pass a safety medical.
The predicted salary is between 34174 - 39895 £ per year.
Train Managers- Birmingham New Street – London
Salary is £34,174per annum during training, rising to £39,895 per annum after training (based on a 35 hour week).
We are looking for people who are passionate about delivering excellent customer service to our customers on board.
As a Train Manager you will be positive and proactive, undertaking many tasks in order to make every journey great.
Your responsibilities will include checking and selling tickets, issuing payment notices, advising customers about their journey by communicating individually and in groups, always being aware of their individual needs.
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week.
You will face many different challenges whilst working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage.
You will ensure the train environment is comfortable by fixing and reporting defective equipment, maintaining the passenger information system and managing luggage issues. Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry.
Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
Close date for applications is Thursday 13 March 2025
To apply for this role, please submit your current CV and a COVERING LETTER clearly demonstrating (with evidence / examples) your following skills and experience:
A proven track record of excellent customer service
Describe how you are doing an outstanding job in your current/most recent role
Experience of showing responsibility within previous roles
Evidence of following rules & regulations in the workplace
Evidence of using your own initiative and thinking on your feet to different situations
Ability to work within a team and on your own
Computer Literate
Ability to deal appropriately with difficult situations
Attention to detail and prioritise your duties
Live within 1 hour of the location you are applying for.
Please note, Train Manager positions are safety critical and the successful applicants will require a safety critical medical.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Managers- Birmingham New Street - London employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers- Birmingham New Street - London
✨Tip Number 1
Show your passion for customer service! When you get the chance to speak with us, share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you truly understand the importance of excellent service.
✨Tip Number 2
Be prepared to discuss how you handle unexpected situations. Think of a time when you had to think on your feet and resolve an issue quickly. This will highlight your ability to stay calm under pressure, which is crucial for a Train Manager.
✨Tip Number 3
Flexibility is key! Make sure to express your willingness to work various shifts and adapt to changing schedules. This shows that you're ready to meet the demands of the role and contribute positively to our team.
✨Tip Number 4
Highlight your teamwork skills! Share experiences where you've successfully collaborated with others to achieve a common goal. This will demonstrate that you can work well within our On-Board Team to create memorable experiences for our customers.
We think you need these skills to ace Train Managers- Birmingham New Street - London
Some tips for your application 🫡
Tailor Your Covering Letter: Make sure your covering letter is specifically tailored to the Train Manager position. Highlight your passion for customer service and provide concrete examples of how you've delivered excellent service in previous roles.
Showcase Relevant Experience: In your CV and covering letter, clearly demonstrate your experience in handling responsibilities and following rules and regulations. Use specific examples to illustrate how you've successfully managed difficult situations or taken initiative.
Emphasize Teamwork and Independence: Highlight your ability to work both independently and as part of a team. Provide examples of how you've collaborated with others to achieve goals, as well as instances where you've successfully worked on your own.
Attention to Detail: Ensure that your application is free from errors and clearly formatted. Attention to detail is crucial for this role, so make sure your CV and covering letter reflect your ability to prioritize duties and maintain high standards.
How to prepare for a job interview at CrossCountry trains
✨Show Your Passion for Customer Service
Make sure to highlight your passion for delivering excellent customer service. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, be prepared to discuss your flexibility. Provide examples of how you've successfully adapted to changing situations or schedules in past jobs.
✨Highlight Your Problem-Solving Skills
As a Train Manager, you'll face unexpected challenges. Be ready to share instances where you effectively dealt with difficult situations, showcasing your ability to think on your feet and maintain composure.
✨Emphasize Teamwork and Communication
This role involves working closely with the On-Board Team. Talk about your experience in team settings, focusing on how you communicate and collaborate with others to create a positive environment for customers.
