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- Tasks: Manage on-the-day requirements for train crew and respond to service disruptions.
- Company: Join CrossCountry Trains, a leader in passenger rail services across the UK.
- Benefits: Enjoy shift flexibility, diverse team culture, and opportunities for career growth.
- Why this job: Be part of a mission to improve train services and enhance customer experience.
- Qualifications: Strong customer focus, experience in train operations, and excellent communication skills required.
- Other info: This is a safety-critical role; medical testing will be necessary.
The predicted salary is between 28800 - 43200 £ per year.
Train Crew Controller – Birmingham
CrossCountry Trains are looking for a Train Crew Controller to work as part of our control team, managing the on the day requirements for our on board crew, responding to delays and service disruption in real time and ensuring minimal disruption to our customers.
Your role within the team will also involve liaising with on-train colleagues, local managers, and Control colleagues to ensure delivery of the timetabled train plan.
This role does involve working shift patterns which could cover mornings, afternoon and nights and weekend working.
The role will include:
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Managing the on the day requirements for on board crew
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Monitoring late running and disruption and re deploying where necessary to recover CrossCountry's Train Service
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Administering absence, and proactively responding to ensure robust crew coverage.
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Recording crew related issues in the company log.
To succeed in this role you will need to demonstrate:
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A strong customer focus and capability to work outside traditional routines.
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Wide experience in passenger train operations.
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Strong written and verbal communication skills.
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Great interpersonal skills and the ability to integrate the activities of a multidisciplinary team.
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Strong IT Systems experience to ideally include TRUST, CCF, Datasys Log and Integrale.
Please note this is a safety critical role and will require the successful candidate to undertake a medical, including drug and alcohol testing
You will oversee the activities of all CrossCountry Traincrew, including Drivers, Train Managers, Senior Conductors, Revenue Protection Inspectors, Retail Service Managers, First Class Hosts, Service Centre Team Members, Cleaners and Platform Staff.
This role is part of a long-term change to continuously improve how we deliver our train service to our customers, striving to run a Right Time Railway.
Please note this is a safety critical role and will require the successful candidate to undertake a medical, including drug and alcohol testing
Closing date for applications: 31st January 2025 .
We acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Train Crew Controller - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Crew Controller - Birmingham
✨Tip Number 1
Familiarize yourself with the specific IT systems mentioned in the job description, such as TRUST and CCF. Having hands-on experience or knowledge about these systems can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in passenger train operations during your conversations. This will demonstrate your understanding of the industry and your ability to manage on-the-day requirements effectively.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed disruptions or delays. This will showcase your problem-solving skills and your strong customer focus, which are crucial for this role.
✨Tip Number 4
Since this role involves working shifts, be ready to express your flexibility and willingness to work various hours, including weekends and nights. This shows your commitment to the team's needs and the service delivery.
We think you need these skills to ace Train Crew Controller - Birmingham
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Train Crew Controller position. Understand the key responsibilities and required skills, such as customer focus, communication skills, and IT systems experience.
Tailor Your CV: Customize your CV to highlight relevant experience in passenger train operations and any specific IT systems mentioned, like TRUST or CCF. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your strong customer focus and ability to work in a multidisciplinary team. Provide examples of how you've successfully managed disruptions or worked under pressure in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this safety-critical role.
How to prepare for a job interview at CrossCountry trains
✨Show Your Customer Focus
Make sure to highlight your strong customer focus during the interview. Share specific examples of how you've successfully managed customer needs in previous roles, especially in high-pressure situations.
✨Demonstrate Your Experience
Be prepared to discuss your wide experience in passenger train operations. Talk about your familiarity with on-board crew management and how you've handled service disruptions in the past.
✨Communicate Clearly
Strong written and verbal communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've effectively communicated with multidisciplinary teams.
✨Familiarize Yourself with IT Systems
Since strong IT systems experience is required, make sure you are familiar with TRUST, CCF, Datasys Log, and Integrale. If you have experience with these systems, be ready to discuss how you've used them to improve operations.
