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- Tasks: Join our Stations Team to investigate delays and conduct station audits.
- Company: We are a leading train operator committed to enhancing travel experiences.
- Benefits: Enjoy a competitive salary, diverse work environment, and valuable training.
- Why this job: Gain hands-on experience, travel across the network, and make a real impact.
- Qualifications: Strong interpersonal skills, time management, analytical thinking, and IT proficiency required.
- Other info: Applications from outside the West Midlands are welcome; travel is a key part of the role.
As a member of our small Stations Team your role will predominantly involve liaising with other Train Operators and investigating station delays using Industry software (training will be provided).
You will also visit stations across our network to perform ‘Station Experience’ audits using our customised app, feeding back the results to station management and following up on any recommended improvements.
Other tasks include liaising with stations, for instance in regard to planned engineering work as well as providing general support to the Station Liaison Manager and Station Contracts Manager; this could include attending meetings, both internal and, on occasion, external.
There is variety in the role and you will ideally possess:
- Excellent interpersonal skills
- Good time management skills
- Ability to think outside the box
- Good general IT skills
- Effective analytical skills/ attention to detail
Although the role is based in Birmingham a substantial part of your time is likely to be spent travelling around the CrossCountry rail network so we would also welcome applications from outside the West Midlands.
What happens next? If you think you have what it takes, you need to complete your online application form. If you are successful at application stage, we will then invite candidates to meet us face to face in late July 2025.
Salary: £20,084
Closing Date for applications: 16th July 2025.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Student Placement, Head Office Stations Team - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Placement, Head Office Stations Team - Birmingham
✨Tip Number 1
Familiarise yourself with the CrossCountry rail network and its operations. Understanding the routes, key stations, and any recent changes will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your analytical skills by practising with industry-related software or tools. Since you'll be investigating station delays, being comfortable with data analysis will set you apart and show that you're proactive about learning.
✨Tip Number 3
Network with current or former employees of the Stations Team or similar roles. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss your interpersonal skills and time management strategies. Think of specific examples from your past experiences where you've successfully managed multiple tasks or resolved conflicts, as these will be crucial in this role.
We think you need these skills to ace Student Placement, Head Office Stations Team - Birmingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required. Highlight your relevant experiences that align with the tasks mentioned, such as liaising with others or performing audits.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the position. Emphasise your interpersonal skills, time management abilities, and any experience with IT or analytical tasks.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you meet the criteria, such as your ability to think outside the box or your attention to detail.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Interpersonal Skills
As this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent interpersonal skills. Be prepared to share examples of how you've effectively communicated or collaborated with others in previous experiences.
✨Highlight Your Analytical Abilities
Given the need for effective analytical skills and attention to detail, come ready to discuss situations where you've successfully analysed data or solved problems. Use specific examples to illustrate your thought process and outcomes.
✨Demonstrate Time Management Skills
With a role that includes travelling and managing multiple tasks, showcasing your time management skills is essential. Prepare to talk about how you prioritise tasks and manage your time effectively in busy situations.
✨Familiarise Yourself with Industry Software
Since you'll be using industry software to investigate station delays, it’s beneficial to familiarise yourself with similar tools beforehand. Even if training will be provided, showing initiative by learning about relevant software can set you apart.
