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- Tasks: Join our team to pack and load orders onto trains while ensuring service checks.
- Company: Be part of a dynamic service centre in Plymouth, focused on efficiency and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work in a diverse environment.
- Why this job: This role offers hands-on experience in logistics and customer service with a supportive team culture.
- Qualifications: Must be computer literate, able to work under pressure, and have good communication skills.
- Other info: Shift work and weekend availability are required; previous customer service experience is a plus.
The predicted salary is between 15900 - 18400 £ per year.
Service Centre Team Members- Plymouth – Plymouth
Salary is £26,583 per year based on a 39 hour week.
We are looking for enthusiastic and dedicated individuals to join the team at Plymouth as Service Centre Team Members.
Working within this role you will be responsible for ensuring orders are correctly packed and loaded onto the trains at the correct times. You will also be responsible for carrying out routine service checks and procedures (e.g. fridge temperature checks), the cleaning of the Service Centre and the environmentally disposal of packaging and waste materials.
You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment. A background in logistics supply and basic food hygiene experience would be desirable but not essential.
As you deliver the orders to the train you will also be expected to help customers with their enquiries.
The Service Centre has a varied roster so flexibility is essential as shift work and weekend work is required. The average hours per week are 39.
All applicants must be computer literate, be able to use their own initiative and take responsibility for managing their stock levels and food safety at all times.
You will have the ability to work shifts and live within an hour of the location you are applying for.
Previous customer service experience is desirable and also the ability to work alone or in a team. Excellent communication skills are required with the ability to meet deadlines and multi-task.
To apply, please submit your CV by the close date of Thursday 6th February 2025.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Service Centre Team Members- Plymouth - Plymouth employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Team Members- Plymouth - Plymouth
✨Tip Number 1
Familiarize yourself with the logistics and supply chain processes. Understanding how orders are packed and loaded will give you an edge during the interview, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Highlight any previous experience in customer service. Since you'll be interacting with customers, showcasing your ability to handle inquiries and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Demonstrate your flexibility and willingness to work shifts. Be prepared to discuss your availability during the interview, as this role requires adaptability to varied rosters and weekend work.
✨Tip Number 4
Prepare examples of how you've successfully managed tight deadlines in high-pressure environments. Sharing specific instances where you've excelled under pressure will illustrate your capability to thrive in this role.
We think you need these skills to ace Service Centre Team Members- Plymouth - Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics, customer service, and any food hygiene knowledge. Use keywords from the job description to demonstrate that you meet the requirements.
Show Enthusiasm: In your application, express your enthusiasm for the role and the company. Mention why you are interested in working at the Service Centre in Plymouth and how you can contribute to the team.
Highlight Flexibility: Since the role requires flexibility with shifts and weekend work, emphasize your availability and willingness to adapt to varying schedules in your application.
Demonstrate Communication Skills: Provide examples of your excellent communication skills in your CV or cover letter. This could include experiences where you successfully handled customer inquiries or worked effectively in a team.
How to prepare for a job interview at CrossCountry trains
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the company during the interview. Highlight why you are excited about working in a service centre environment and how you can contribute positively to the team.
✨Demonstrate Your Ability to Work Under Pressure
Prepare examples from your past experiences where you successfully managed tight deadlines or high-pressure situations. This will show that you can handle the demands of the role effectively.
✨Highlight Your Customer Service Skills
Since customer interaction is part of the job, be ready to discuss your previous customer service experiences. Share specific instances where you resolved customer inquiries or provided excellent service.
✨Emphasize Flexibility and Teamwork
Discuss your willingness to work flexible hours and your ability to collaborate with others. Mention any experiences where you worked as part of a team or adapted to changing schedules.
