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- Tasks: Pack and load orders onto trains, conduct service checks, and assist customers.
- Company: Join a dynamic team in Birmingham focused on logistics and customer service.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work in a diverse environment.
- Why this job: Be part of a vibrant team, make an impact, and develop your skills in a fast-paced setting.
- Qualifications: Computer literacy, strong communication skills, and a willingness to work shifts are essential.
- Other info: Diversity and inclusion are at the heart of our workforce strategy.
The predicted salary is between 26583 - 26583 £ per year.
Service Centre Team Member- Birmingham – Birmingham
Salary is £26,583 per year based on a 39 hour week.
We are looking for enthusiastic and dedicated individuals to join the team at Birmingham as Service Centre Team Members.
To apply, please submit your CV by the close date of Friday 8th August 2025. We may withdraw the advert before the close date if we receive enough applications.
Working within this role you will be responsible for ensuring orders are correctly packed and loaded onto the trains at the correct times. You will also be responsible for carrying out routine service checks and procedures (e.g. fridge temperature checks), the cleaning of the Service Centre and the environmentally disposal of packaging and waste materials.
You must have the ability to work to tight deadlines with a proven track record of working in a high pressure environment. A background in logistics supply and basic food hygiene experience would be desirable but not essential.
As you deliver the orders to the train you will also be expected to help customers with their enquiries.
The Service Centre has a varied roster so flexibility is essential as shift work and weekend work is required. The average hours per week are 39.
All applicants must be computer literate, be able to use their own initiative and take responsibility for managing their stock levels and food safety at all times.
You will have the ability to work shifts and live within an hour of the location you are applying for.
Previous customer service experience is desirable and also the ability to work alone or in a team. Excellent communication skills are required with the ability to meet deadlines and multi-task.
To apply, please submit your CV by the close date of Friday 8th August 2025.
Please note, any offer of employment will be subject to a satisfactory DBS check and successful applicants will be required to attend a medical.
We acknowledge the importance of our people\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Service Centre Team Member- Birmingham - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Team Member- Birmingham - Birmingham
✨Tip Number 1
Familiarise yourself with the logistics and supply chain processes. Understanding how orders are packed and loaded can give you an edge during interviews, showing your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be helping customers with their enquiries, demonstrating your ability to communicate effectively and handle queries will make you a standout candidate.
✨Tip Number 3
Be prepared to discuss your experience in high-pressure environments. Think of specific examples where you've successfully met tight deadlines, as this is crucial for the role.
✨Tip Number 4
Show your flexibility regarding shift work. Since the role requires working varied hours, emphasising your willingness to adapt to different schedules can demonstrate your commitment to the position.
We think you need these skills to ace Service Centre Team Member- Birmingham - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and logistics. Emphasise any roles where you worked under pressure or managed stock levels.
Showcase Flexibility: In your application, mention your availability for shift work and weekends. This is crucial for the role, so demonstrate your willingness to adapt to varied rosters.
Highlight Communication Skills: Since excellent communication skills are essential, provide examples in your CV or cover letter that showcase your ability to interact with customers and work effectively in a team.
Include Relevant Experience: If you have any background in food hygiene or logistics, make sure to include this in your application. Even if it's not essential, it can set you apart from other candidates.
How to prepare for a job interview at CrossCountry trains
✨Show Your Enthusiasm
As a Service Centre Team Member, enthusiasm is key. Make sure to express your excitement about the role and the company during the interview. This will demonstrate your commitment and eagerness to contribute to the team.
✨Highlight Relevant Experience
Even if you don't have direct experience in logistics or food hygiene, think about any customer service roles you've held. Be ready to discuss how those experiences have prepared you for working under pressure and meeting tight deadlines.
✨Demonstrate Flexibility
Since the role requires shift work and weekend availability, be prepared to discuss your flexibility. Share examples of how you've adapted to changing schedules in the past, showing that you're ready to meet the demands of the job.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like. This shows your interest in the role and helps you assess if it's the right fit for you.