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- Tasks: Lead customer service on trains, check tickets, and ensure safety.
- Company: Join CrossCountry, a leading train service provider in the UK.
- Benefits: Earn £29,874, rising to £37,823 after 12 months, with flexible shifts.
- Why this job: Be part of a dynamic team, making travel enjoyable for customers.
- Qualifications: Proven customer service skills and ability to handle challenges.
- Other info: Safety critical role; requires medical and DBS check.
The predicted salary is between 29874 - 37823 £ per year.
Senior Conductors- Leicester – Leicester
Salary is £29,874per annum during the first 12 months, rising to £37,823per annum after 12 months.
We are looking for people who are passionate about delivering excellent customer service on board the CrossCountry fleet to join the team of Senior Conductors at Leicester.
Closing date for applications is Tuesday 3rd June 2025.
As a Senior Conductor, you will be enthusiastic and have a forward thinking approach, who excels and delivers to the highest standards at all times. It is an essential part of the Senior Conductor’s role to identify and meet our customers’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident and helpful manner.
Your responsibilities will include checking and selling tickets, dealing with all enquiries from customers, using the public address system, ensure a punctual departure from every calling point, but above all ensuring the safety of everyone on board. Working a variety of shift patterns from early morning to late at night – flexibility is essential to this role. Average hours are 37 per week.
You will face many different challenges whilst working on board the train, which will require you to possess an outgoing, confident personality as well as a strong commitment to customer service and a drive to work hard.
To apply for this role, please attach a CV and covering letter containing the following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- An ability to follow rules & regulations in the workplace
- Clear evidence that you have demonstrated responsibility in previous roles
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail
- Live within 1 hour of the location you are applying for
- Able to think on your feet to deal with different situations
You will provide a high standard of customer service and safety at all times, ensuring that we always provide a winning position for our business and develop a strong competitive advantage.
Please note, Senior Conductor positions are safety critical and the successful applicants will require a safety critical medical. Any offer will also be subject to a satisfactory DBS check.
We acknowledge the importance of our people\\\\\\\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conductors- Leicester - Leicester
✨Tip Number 1
Familiarise yourself with the CrossCountry fleet and its services. Understanding the routes, ticketing systems, and customer demographics will help you demonstrate your passion for customer service during the interview.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled difficult customer situations in the past. This will showcase your ability to think on your feet and maintain a high standard of service under pressure.
✨Tip Number 3
Highlight your flexibility and willingness to work varied shifts. Since the role requires working early mornings and late nights, showing that you're adaptable will make you a more attractive candidate.
✨Tip Number 4
Emphasise your teamwork skills and how you've successfully collaborated with others in previous roles. As a Senior Conductor, you'll need to work closely with your team to ensure safety and customer satisfaction.
We think you need these skills to ace Senior Conductors- Leicester - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly any roles where you've demonstrated responsibility and dealt with difficult situations. Use specific examples to showcase your skills.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your previous roles have prepared you for the Senior Conductor position. Emphasise your ability to work both independently and as part of a team, and mention your commitment to safety and customer service.
Showcase Relevant Skills: Address the key skills mentioned in the job description, such as attention to detail, computer literacy, and the ability to think on your feet. Provide clear evidence of how you've demonstrated these skills in past roles.
Highlight Your Flexibility: Since the role requires working various shift patterns, make sure to mention your flexibility in your application. This shows that you are willing to adapt to the needs of the job and can handle the challenges that come with it.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your excellent customer service skills. Think about situations where you went above and beyond to meet a customer's needs, as this will resonate well with the interviewers.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, be ready to discuss your flexibility in previous jobs. Share instances where you successfully adapted to changing circumstances or worked outside of your usual hours.
✨Emphasise Teamwork and Independence
The Senior Conductor role involves both teamwork and independent work. Prepare to talk about how you've effectively collaborated with others while also being able to take initiative on your own when necessary.
✨Prepare for Safety and Compliance Questions
Given the safety-critical nature of the position, be prepared to answer questions related to following rules and regulations. Familiarise yourself with safety protocols and be ready to discuss how you have adhered to them in past roles.
