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- Tasks: Lead customer service on board trains, ensuring safety and satisfaction.
- Company: Join CrossCountry, a leading train service provider focused on excellent customer experiences.
- Benefits: Competitive salary with growth potential, diverse work environment, and flexible shifts.
- Why this job: Be part of a dynamic team, face exciting challenges, and make a real impact on customer journeys.
- Qualifications: Proven customer service skills, ability to handle challenges, and teamwork experience required.
- Other info: Safety critical role; applicants must pass a medical examination.
The predicted salary is between 29874 - 37823 £ per year.
Senior Conductors- Leicester – Leicester
Salary is £29,874per annum during the first 12 months, rising to £37,823per annum after 12 months.
We are looking for people who are passionate about delivering excellent customer service on board the CrossCountry fleet to join the team of Senior Conductors at Leicester.
Closing date for applications is Tuesday 3rd June 2025.
As a Senior Conductor, you will be enthusiastic and have a forward thinking approach, who excels and delivers to the highest standards at all times. It is an essential part of the Senior Conductor’s role to identify and meet our customers’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident and helpful manner.
Your responsibilities will include checking and selling tickets, dealing with all enquiries from customers, using the public address system, ensure a punctual departure from every calling point, but above all ensuring the safety of everyone on board. Working a variety of shift patterns from early morning to late at night – flexibility is essential to this role. Average hours are 37 per week.
You will face many different challenges whilst working on board the train, which will require you to possess an outgoing, confident personality as well as a strong commitment to customer service and a drive to work hard.
To apply for this role, please attach a CV and covering letter containing the following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- An ability to follow rules & regulations in the workplace
- Clear evidence that you have demonstrated responsibility in previous roles
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail
- Live within 1 hour of the location you are applying for
- Able to think on your feet to deal with different situations
You will provide a high standard of customer service and safety at all times, ensuring that we always provide a winning position for our business and develop a strong competitive advantage.
Please note, Senior Conductor positions are safety critical and the successful applicants will require a safety critical medical. Any offer will also be subject to a satisfactory DBS check.
We acknowledge the importance of our people\\\\\\\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Senior Conductors- Leicester - Leicester employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conductors- Leicester - Leicester
✨Tip Number 1
Make sure to showcase your passion for customer service during the interview. Think of specific examples where you went above and beyond for a customer, as this will resonate well with the hiring team.
✨Tip Number 2
Familiarize yourself with the CrossCountry fleet and its services. Being knowledgeable about the company and its operations will demonstrate your enthusiasm and commitment to the role.
✨Tip Number 3
Prepare to discuss how you handle difficult situations. The role requires quick thinking and problem-solving skills, so be ready to share examples of how you've successfully navigated challenges in the past.
✨Tip Number 4
Highlight your flexibility and willingness to work various shifts. Since the job involves early mornings and late nights, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Senior Conductors- Leicester - Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proven track record of excellent customer service. Include specific examples from your current or most recent role that demonstrate how you excel in delivering outstanding service.
Craft a Compelling Cover Letter: In your cover letter, clearly describe your ability to follow rules and regulations, and provide evidence of your responsibility in previous roles. This is your chance to showcase your personality and enthusiasm for the role.
Highlight Relevant Skills: Emphasize your computer literacy and ability to handle difficult situations. Mention any experience working both independently and as part of a team, as these are crucial for the Senior Conductor position.
Demonstrate Flexibility: Since the role requires working various shift patterns, make sure to express your flexibility in your application. Highlight any previous experiences where you successfully adapted to changing schedules or environments.
How to prepare for a job interview at CrossCountry trains
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your previous roles where you went above and beyond to meet customer needs.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, be prepared to discuss your availability and how you've successfully adapted to changing schedules in the past.
✨Highlight Your Problem-Solving Skills
Prepare to share instances where you effectively dealt with difficult situations or customer complaints. Emphasize your ability to think on your feet and maintain a calm demeanor under pressure.
✨Emphasize Teamwork and Responsibility
Discuss your experience working within a team and how you’ve taken responsibility in previous roles. Provide clear examples that showcase your ability to collaborate and contribute positively to a team environment.
