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- Tasks: Lead customer service on board trains, check tickets, and ensure safety.
- Company: Join CrossCountry, a leader in rail travel, committed to excellent service.
- Benefits: Competitive salary with growth potential and diverse work environment.
- Why this job: Exciting challenges, dynamic team culture, and the chance to make a difference.
- Qualifications: Proven customer service skills, teamwork, and ability to handle tough situations.
- Other info: Safety critical role; applicants must pass a medical examination.
The predicted salary is between 29874 - 37823 £ per year.
Senior Conductors- Birmingham New Street – Birmingham
Salary is £29,874per annum during the first 12 months, rising to £37,823per annum after 12 months.
We are looking for people who are passionate about delivering excellent customer service on board the CrossCountry fleet to join the team of Senior Conductors at Birmingham New Street.
Closing date for applications is Sunday 9th March 2025.
As a Senior Conductor, you will be enthusiastic and have a forward thinking approach, who excels and delivers to the highest standards at all times. It is an essential part of the Senior Conductor’s role to identify and meet our customers’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident and helpful manner.
Your responsibilities will include checking and selling tickets, dealing with all enquiries from customers, using the public address system, ensure a punctual departure from every calling point, but above all ensuring the safety of everyone on board. Working a variety of shift patterns from early morning to late at night – flexibility is essential to this role. Average hours are 37 per week.
You will face many different challenges whilst working on board the train, which will require you to possess an outgoing, confident personality as well as a strong commitment to customer service and a drive to work hard.
To apply for this role, please attach a CV and covering letter containing the following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- An ability to follow rules & regulations in the workplace
- Clear evidence that you have demonstrated responsibility in previous roles
- Ability to work within a team and on your own
- Computer Literate
- Ability to deal appropriately with difficult situations
- Attention to detail
- Live within 1 hour of the location you are applying for
- Able to think on your feet to deal with different situations
You will provide a high standard of customer service and safety at all times, ensuring that we always provide a winning position for our business and develop a strong competitive advantage.
Please note, Senior Conductor positions are safety critical and the successful applicants will require a safety critical medical.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Senior Conductors- Birmingham New Street - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Conductors- Birmingham New Street - Birmingham
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have with us. Share specific examples of how you've gone above and beyond for customers, as this is crucial for the Senior Conductor role.
✨Tip Number 2
Demonstrate your ability to handle difficult situations by preparing anecdotes that showcase your problem-solving skills. We value candidates who can think on their feet and maintain a positive attitude under pressure.
✨Tip Number 3
Familiarize yourself with the CrossCountry fleet and our services. Showing that you understand our operations and customer expectations will set you apart during interviews and discussions.
✨Tip Number 4
Flexibility is key for this role, so be prepared to discuss your availability for various shift patterns. Highlighting your willingness to adapt will demonstrate your commitment to the position.
We think you need these skills to ace Senior Conductors- Birmingham New Street - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proven track record of excellent customer service. Include specific examples from your current or most recent role that demonstrate how you excel in delivering outstanding service.
Craft a Compelling Cover Letter: In your cover letter, clearly describe your ability to follow rules and regulations, and provide evidence of your responsibility in previous roles. This is your chance to showcase your personality and enthusiasm for the role.
Highlight Relevant Skills: Emphasize your ability to work both independently and as part of a team. Mention your computer literacy and your experience in dealing with difficult situations, as these are crucial for the Senior Conductor position.
Demonstrate Flexibility: Since the role requires working various shift patterns, make sure to express your flexibility in your application. Highlight any previous experiences where you successfully adapted to changing schedules or environments.
How to prepare for a job interview at CrossCountry trains
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, highlight your flexibility in previous jobs. Discuss how you've successfully managed changing schedules or unexpected situations.
✨Prepare for Safety Critical Questions
As this position is safety critical, be ready to discuss your understanding of safety protocols. Provide examples of how you've prioritized safety in your previous roles.
✨Exhibit Teamwork and Leadership Skills
Talk about your ability to work within a team and also take the lead when necessary. Share instances where you effectively collaborated with others or took charge in challenging situations.
