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For Companies At a Glance
- Tasks: Engage with customers, provide catering services, and ensure a great travel experience.
- Company: Join CrossCountry, a leading train service provider focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team, interact with diverse passengers, and make a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Must be within an hour's commute; flexibility for early mornings and weekends required.
The predicted salary is between 25978 - 32906 £ per year.
Retail Service Managers – Newcastle Upon Tyne
Retail Service Manager – Newcastle
CrossCountry are looking to recruit Retail Service Managers to join our busy team in Newcastle.
As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains.
You will receive an initial salary of £25,978 rising to £32,906 (based on a 38-hour week) once you have completed your training.
Close date for applications is 05th July 2025.
The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.
If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
Flexibility
The job will require you to work early mornings or later into the evening and this will involve weekend working.
Great communication skills
Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
Standards
Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
Personality
We don’t want robots, we do want personality and commitment to do a good job.
Results focused
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location
Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.
Please note, any offer will be subject to passing a medical and also a satisfactory DBS check.
We acknowledge the importance of our people\\\\\\\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Retail Service Managers - Newcastle Upon Tyne employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Managers - Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the train services and routes in Newcastle. Understanding the local area and the specific services offered will help you engage with customers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable with selling products and handling customer queries, which are crucial for this position.
✨Tip Number 3
Showcase your personality during any interactions you have with the company, whether it's through networking events or informal meet-ups. Being personable and approachable can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work early mornings, late evenings, and weekends will demonstrate your commitment to meeting the demands of the role.
We think you need these skills to ace Retail Service Managers - Newcastle Upon Tyne
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of a Retail Service Manager. Highlight your relevant experience in customer service and any previous roles that involved communication and sales.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your ability to work under pressure, your flexibility in working hours, and your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and commitment to customer service. Use specific examples from your past experiences to demonstrate how you meet the job's requirements, particularly in handling difficult situations and achieving targets.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at CrossCountry trains
✨Show Off Your Communication Skills
As a Retail Service Manager, you'll need to demonstrate excellent communication skills. Prepare examples of how you've effectively interacted with customers in the past, especially in challenging situations. This will show your ability to handle difficult conversations and maintain a positive atmosphere.
✨Emphasise Your Flexibility
The role requires working early mornings, late evenings, and weekends. Be ready to discuss your availability and willingness to adapt to varying schedules. Highlight any previous experience where you successfully managed flexible working hours.
✨Demonstrate Your Customer Service Ethos
Prepare to share specific instances where you went above and beyond for customers. This could include times when you resolved complaints or provided exceptional service. Showing your commitment to customer satisfaction is key to impressing the interviewers.
✨Highlight Your Results-Driven Approach
Discuss your ability to meet sales or service targets in previous roles. Bring data or examples that illustrate how you achieved these goals. This will convey your focus on results and your capability to contribute positively to the company's objectives.
