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- Tasks: Serve customers on trains, providing refreshments and ensuring a great journey.
- Company: Join CrossCountry, a leading train service provider focused on customer experience.
- Benefits: Enjoy a competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team, interact with diverse passengers, and make a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexibility in working hours is required; must live within an hour's commute.
The predicted salary is between 25978 - 32906 £ per year.
CrossCountry are looking to recruit Retail Service Managers to join our busy team in Birmingham. As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains. You will receive an initial salary of £25,978 rising to £32,906 (based on a 38-hour week) once you have completed your training. Close date for applications is 3rd June 2025.
The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers. If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
- Flexibility: The job will require you to work early mornings or later into the evening and this will involve weekend working.
- Great communication skills: Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
- Standards: Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
- Personality: We don’t want robots, we do want personality and commitment to do a good job.
- Results focused: Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location: Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Retail Service Manager - London employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Manager - London
✨Tip Number 1
Familiarise yourself with the train services and routes in London. Understanding the specifics of the service you’ll be managing will help you engage with customers more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable in handling various customer interactions, especially when it comes to selling products or resolving issues.
✨Tip Number 3
Showcase your personality during any interviews or informal meet-ups. Being genuine and personable can set you apart from other candidates, as the company values character and commitment just as much as experience.
✨Tip Number 4
Research the company's values and recent initiatives related to diversity and inclusion. Being able to discuss how you align with these values can demonstrate your fit within the team and your understanding of the company culture.
We think you need these skills to ace Retail Service Manager - London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Retail Service Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions, resolved issues, or contributed to a positive customer experience.
Showcase Communication Abilities: Demonstrate your strong communication skills by using clear and concise language in your application. Mention any relevant experiences where you effectively communicated with diverse groups or managed difficult situations.
Express Flexibility and Commitment: Make sure to mention your willingness to work flexible hours, including early mornings, late evenings, and weekends. Highlight your commitment to maintaining high standards and achieving results in your previous roles.
How to prepare for a job interview at CrossCountry trains
✨Show Off Your Communication Skills
As a Retail Service Manager, you'll need to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully interacted with customers in the past, especially in challenging situations.
✨Emphasise Your Flexibility
This role requires working early mornings and late evenings, including weekends. Be ready to discuss your availability and willingness to adapt your schedule to meet the demands of the job.
✨Demonstrate Your Customer Service Ethos
Highlight your commitment to providing excellent customer service. Share specific instances where you went above and beyond for a customer, as this aligns with the company's values.
✨Bring Your Personality to the Forefront
The company is looking for individuals with personality and enthusiasm. Be yourself during the interview and let your passion for the role shine through, as they value authenticity and commitment.
