Retail Service Manager - London

Retail Service Manager – London

Retail Service Manager – Birmingham

CrossCountry are looking to recruit Retail Service Managers to join our busy team in Birmingham.

As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains.

You will receive an initial salary of £25,978 rising to £32,906 (based on a 38-hour week) once you have completed your training.

Close date for applications is 3rd June 2025.

The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.

If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!

As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.

What are the key ingredients for success in the job?

Flexibility
The job will require you to work early mornings or later into the evening and this will involve weekend working.

Great communication skills
Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.

Standards
Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.

Personality
We don’t want robots, we do want personality and commitment to do a good job.

Results focused
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.

Location
Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.

We acknowledge the importance of our people\\\\\\\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.