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- Tasks: Lead customer service on trains, providing catering and refreshments to passengers.
- Company: Join CrossCountry, a dynamic train service provider focused on delivering excellent journeys.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a vibrant team.
- Why this job: Be part of a fun, people-oriented environment where your personality shines and impacts customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential; no prior experience required.
- Other info: Must live within an hour's commute; flexibility for early mornings and weekends is needed.
The predicted salary is between 25978 - 32906 £ per year.
Retail Service Manager- Bristol – Bristol
Retail Service Managers – Bristol
CrossCountry are looking to recruit Retail Service Managers to join our busy team in Bristol.
As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains.
You will receive an initial salary of £25,978 rising to £32,906 (based on a 38-hour week) once you have completed your training.
The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers.
If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
Flexibility
The job will require you to work early mornings or later into the evening and this will involve weekend working.
Great communication skills
Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
Standards
Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
Personality
We don’t want robots, we do want personality and commitment to do a good job.
Results focused
Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location
Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of 4th August 2025.
Please note, any offer of employment will be subject to a satisfactory DBS check and successful applicants will be required to attend a medical.
We acknowledge the importance of our people\’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Retail Service Manager- Bristol - Bristol employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Manager- Bristol - Bristol
✨Tip Number 1
Familiarise yourself with the local area and train services in Bristol. Understanding the routes, schedules, and customer demographics will help you engage with passengers more effectively during your interactions.
✨Tip Number 2
Practice your communication skills by role-playing different customer scenarios. This will prepare you for handling various situations on the job, from selling refreshments to resolving complaints.
✨Tip Number 3
Showcase your personality during any informal interactions or networking events related to the role. Being personable and approachable can make a lasting impression on potential employers.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Highlighting your willingness to work early mornings, late evenings, and weekends will demonstrate your commitment to the role.
We think you need these skills to ace Retail Service Manager- Bristol - Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that demonstrate your ability to communicate effectively. Emphasise your flexibility and willingness to work varied hours.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and commitment to providing excellent customer service. Mention specific examples of how you've handled difficult situations or gone the extra mile for customers in the past.
Highlight Key Skills: In your application, focus on key skills such as communication, teamwork, and results orientation. Provide examples of how you have met sales or service targets in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CrossCountry trains
✨Show Off Your Communication Skills
As a Retail Service Manager, you'll need to demonstrate excellent communication skills. Prepare examples of how you've effectively interacted with customers in the past, especially in challenging situations. This will show your ability to handle difficult conversations and maintain a positive customer experience.
✨Emphasise Your Flexibility
The role requires working early mornings, late evenings, and weekends. Be ready to discuss your availability and willingness to adapt your schedule. Highlight any previous experiences where you successfully managed flexible working hours.
✨Demonstrate Your Personality
The company values personality and commitment. Be yourself during the interview and let your enthusiasm for the role shine through. Share stories that reflect your character and how you connect with customers on a personal level.
✨Prepare for Sales Targets
Since hitting sales targets is crucial, come prepared with examples of how you've achieved or exceeded targets in previous roles. Discuss your approach to upselling and how you ensure customer satisfaction while driving sales.