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- Tasks: Manage customer service on trains, providing catering and refreshments.
- Company: Join CrossCountry, a leading train service provider focused on customer experience.
- Benefits: Enjoy a competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team, interact with diverse passengers, and make every journey memorable.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexibility in working hours is required, including early mornings and weekends.
The predicted salary is between 25978 - 32906 £ per year.
CrossCountry are looking to recruit Retail Service Managers to join our busy team in Bournemouth. As a Retail Service Manager, you will be at the frontline of our business ensuring our customers receive a great journey on our trains. You will receive an initial salary of £25,978 rising to £32,906 (based on a 38-hour week) once you have completed your training. Close date for applications is 4th June 2025.
The role will involve you providing an at seat catering service, selling refreshments to customers throughout the train and also offering complimentary refreshments to our First Class customers. If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers throughout the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
- Flexibility: The job will require you to work early mornings or later into the evening and this will involve weekend working.
- Great communication skills: Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
- Standards: Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
- Personality: We don’t want robots, we do want personality and commitment to do a good job.
- Results focused: Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location: Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Retail Service Manager - Bournemouth - Bournemouth employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Manager - Bournemouth - Bournemouth
✨Tip Number 1
Familiarise yourself with the local area and train services in Bournemouth. Understanding the routes and schedules will not only help you answer customer queries but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more comfortable with selling products and handling difficult situations, which are key aspects of the Retail Service Manager position.
✨Tip Number 3
Showcase your personality during any interactions with our team. Being personable and approachable is crucial for this role, so let your enthusiasm shine through when discussing your experiences and how they relate to customer service.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours. Since the role requires early mornings and late evenings, demonstrating your willingness to adapt your schedule will make you a more attractive candidate.
We think you need these skills to ace Retail Service Manager - Bournemouth - Bournemouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Retail Service Manager position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Customer Service Skills: Since the role focuses on customer interaction, emphasise your previous experience in customer service. Provide specific examples of how you've successfully handled difficult situations or gone the extra mile for customers.
Showcase Flexibility and Availability: Mention your willingness to work early mornings, late evenings, and weekends. This shows that you are adaptable and ready to meet the demands of the job.
Personal Touch: Let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role. Companies like CrossCountry value candidates who can bring energy and commitment to their team.
How to prepare for a job interview at CrossCountry trains
✨Show Off Your Communication Skills
As a Retail Service Manager, you'll need to demonstrate excellent communication skills. Prepare examples of how you've effectively interacted with customers in the past, especially in challenging situations. This will show your ability to handle difficult conversations and maintain a positive atmosphere.
✨Emphasise Your Flexibility
The role requires working early mornings, late evenings, and weekends. Be ready to discuss your availability and willingness to adapt your schedule. Highlight any previous experiences where you successfully managed flexible working hours.
✨Demonstrate Your Customer Service Ethos
Prepare to share specific instances where you went the extra mile for a customer. This could include resolving complaints or providing exceptional service. Showing that you genuinely care about customer satisfaction will resonate well with the interviewers.
✨Bring Your Personality to the Forefront
The company values personality and commitment. Be yourself during the interview and let your enthusiasm shine through. Share what motivates you and how you can contribute positively to the team dynamic.
