Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to manage rostering and pay processes for train services.
- Company: Multistory is dedicated to delivering top-notch service in the transport sector.
- Benefits: Enjoy a structured salary progression and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Strong communication, IT skills, and a passion for customer service are essential.
- Other info: Diversity and inclusion are at the heart of our workforce strategy.
The predicted salary is between 22700 - 23600 £ per year.
We are looking for someone who is passionate about delivering excellent customer service to our on-board teams. This exciting opportunity is based within the Train Service Delivery Department at Multistory (Cannon House), Birmingham.
You will join the Resources Team providing the highest standards of rostering, completing post-roster activities, preparing and processing daily pay information ready for submission. You will be responsible for checking daily logs, meeting deadlines, updating our systems: Crewplan and Integrale and participate in the safety audit ensuring you remain aware of developing trends.
You should be enthusiastic, a good communicator with strong organisational skills, confident with IT and have an eye for detail. A knowledge of Train Crew conditions and practices would be advantageous.
Usual hours of duty are 0800 to 1600 with a lunch break, Monday to Friday working one weekend in 5 and additional Sunday.
To be successful in this role you must clearly demonstrate on your application form the following skills and experience:
- Excellent customer service skills and teamwork skills
- A good knowledge and understanding of computer systems
- Excellent communication skills
- Ability to deal appropriately with difficult situations
- Ability to meet deadlines and prioritise workload
- Previous experience in a rostering environment (desirable)
- Understanding of passenger train operations (desirable)
The salary for this role is over a 3 year cycle as below:
- Year 1- £27,193
- Year 2- £29,305
- Year 3- £31,856
To apply, please submit your CV by the close date of Tuesday 27th May 2025. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Pay & Rostering Specialist - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pay & Rostering Specialist - Birmingham
✨Tip Number 1
Familiarise yourself with the specific rostering systems mentioned in the job description, such as Crewplan and Integrale. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills by reflecting on past experiences where you successfully handled difficult situations. Be ready to share these examples during any interviews or discussions, as they highlight your ability to maintain professionalism under pressure.
✨Tip Number 3
Research the latest trends in train operations and rostering practices. This knowledge will not only help you understand the industry better but also show your enthusiasm for the role and your commitment to staying informed.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach and demonstrate your fit for the team.
We think you need these skills to ace Pay & Rostering Specialist - Birmingham
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in rostering or customer service roles. Use specific examples to demonstrate how your skills align with the requirements listed in the job description.
Showcase IT Proficiency: Since the role requires confidence with IT systems, mention any relevant software you are familiar with, especially if you have experience with Crewplan or Integrale. This will show that you can adapt quickly to their systems.
Demonstrate Communication Skills: In your application, provide examples of how you've effectively communicated in challenging situations. This could be through teamwork or customer interactions, showcasing your ability to handle difficult scenarios.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Pay & Rostering Specialist role. Ensure it is clear, concise, and free of errors to make a strong first impression.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to deliver top-notch service.
✨Familiarise Yourself with Rostering Systems
Make sure you have a basic understanding of rostering systems like Crewplan and Integrale. If possible, research how these systems work and be ready to discuss any relevant experience you have with similar software.
✨Demonstrate Strong Communication Abilities
Prepare to discuss how you effectively communicate with team members and stakeholders. Think of specific instances where your communication skills helped resolve a difficult situation or improved team collaboration.
✨Highlight Your Organisational Skills
The role involves meeting deadlines and managing workloads. Be ready to share strategies you use to stay organised and prioritise tasks, especially in a fast-paced environment.
