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- Tasks: Engage with customers, sell refreshments, and ensure a top-notch travel experience.
- Company: Join CrossCountry, a leading train service provider dedicated to excellent customer journeys.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a dynamic environment.
- Why this job: Be part of a vibrant team, develop your customer service skills, and make a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential; retail or hospitality experience is a plus.
- Other info: Must be within an hour's commute and available for early mornings or late evenings.
The predicted salary is between 21500 - 25000 £ per year.
As a First-Class Host you will receive a training salary of £25,978 per year (based on a 35 hour week) and £28,188 per year (based on a 38 hour week).
CrossCountry are looking to recruit First Class Hosts to join their busy team at Newcastle. Our First-Class Hosts are at the frontline of our business ensuring our customers receive a great journey on our trains. Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering.
The role will involve selling refreshments and also offering complimentary refreshments to our First-Class customers. If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers through the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
- Flexibility: The job will require you to work early mornings or later into the evening and this will involve occasional weekend working.
- Great communication skills: Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
- Standards: Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
- Personality: We don’t want robots; We do want personality and commitment to do a good job.
- Results focused: Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location: Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days, you will be working you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of Friday 11th July. Please note, any offer will be subject to passing a medical and also a satisfactory DBS check. We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
First Class Hosts- Newcastle - Newcastle Upon Tyne employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Class Hosts- Newcastle - Newcastle Upon Tyne
✨Tip Number 1
Familiarise yourself with the company culture and values of CrossCountry. Understanding their commitment to customer service and diversity will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've gone above and beyond for a customer, as this will demonstrate your ability to meet the role's expectations.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with passengers and colleagues.
✨Tip Number 4
Research common challenges faced in customer service roles, especially in the transport sector. Being prepared to discuss how you would handle difficult situations can set you apart from other candidates.
We think you need these skills to ace First Class Hosts- Newcastle - Newcastle Upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any roles in retail, hospitality, or catering that showcase your ability to interact with customers and handle various situations.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in previous roles. Mention any specific instances where you resolved issues or enhanced customer experiences.
Highlight Flexibility: Since the role requires working early mornings, late evenings, and weekends, mention your availability and willingness to work varied hours. This shows your commitment and adaptability to the job requirements.
Express Your Personality: Let your personality shine through in your application. Use a friendly tone and share why you are passionate about providing excellent customer service. This will help you stand out as a candidate who fits the company culture.
How to prepare for a job interview at CrossCountry trains
✨Show Off Your Customer Service Skills
Since the role of a First-Class Host revolves around customer interaction, be prepared to share specific examples from your past experiences in retail, hospitality, or catering. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Flexibility
The job requires working early mornings, late evenings, and occasional weekends. During the interview, express your willingness to adapt to these hours and provide examples of how you've managed flexible schedules in previous roles.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face as a First-Class Host, such as selling refreshments or addressing customer complaints.
✨Emphasise Your Personality
The company values personality and commitment. Be yourself during the interview and let your enthusiasm for the role shine through. Share what makes you unique and how your personal traits can contribute to a positive experience for customers.
