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- Tasks: Engage with customers, sell refreshments, and ensure a top-notch travel experience.
- Company: Join CrossCountry, a leading train service provider focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a dynamic environment.
- Why this job: Perfect for outgoing individuals who love customer interaction and want to make a difference.
- Qualifications: Strong communication skills and a background in customer service or sales are essential.
- Other info: Must live within an hour's commute; flexibility for early mornings and late evenings is required.
The predicted salary is between 25978 - 28188 £ per year.
As a First-Class Host you will receive a training salary of £25,978 per year (based on a 35 hour week) and £28,188 per year (based on a 38 hour week).
CrossCountry are looking to recruit First Class Hosts to join their busy team at Edinburgh. Our First-Class Hosts are at the frontline of our business ensuring our customers receive a great journey on our trains. Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering.
The role will involve selling refreshments and also offering complimentary refreshments to our First-Class customers. If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers through the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
- Flexibility: The job will require you to work early mornings or later into the evening and this will involve occasional weekend working.
- Great communication skills: Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
- Standards: Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
- Personality: We don’t want robots; We do want personality and commitment to do a good job.
- Results focused: Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location: Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days, you will be working you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of 10th June.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
First Class Hosts- Edinburgh - Edinburgh employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Class Hosts- Edinburgh - Edinburgh
✨Tip Number 1
Familiarise yourself with the train services and routes in Edinburgh. Knowing the ins and outs of the service will not only help you answer customer queries but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your customer service skills by engaging in role-play scenarios with friends or family. Practising how to handle difficult situations or upsell products can give you the confidence needed to shine in this role.
✨Tip Number 3
Network with current or former First-Class Hosts if possible. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your flexibility and commitment to the role by being open about your availability during the application process. Highlighting your willingness to work early mornings, late evenings, and weekends can set you apart from other candidates.
We think you need these skills to ace First Class Hosts- Edinburgh - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales, particularly from retail, hospitality, or catering. Emphasise any roles where you interacted with customers and handled sales.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in previous roles. Mention any situations where you successfully resolved issues or enhanced customer experiences.
Demonstrate Flexibility: Mention your availability to work early mornings, late evenings, and weekends. This shows that you understand the demands of the role and are willing to adapt your schedule.
Express Your Personality: Let your personality shine through in your application. Use a friendly tone and share anecdotes that reflect your commitment to providing excellent service and going the extra mile for customers.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Since the role of a First-Class Host revolves around customer interaction, be prepared to share specific examples from your past experiences in retail, hospitality, or catering. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Flexibility
The job requires working early mornings, late evenings, and occasional weekends. During the interview, express your willingness to adapt to these hours and provide examples of how you've managed flexible schedules in previous roles.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might also want to prepare for role-play scenarios where you may need to sell products or handle customer complaints.
✨Emphasise Your Personality
The company values personality and commitment. Be yourself during the interview and let your enthusiasm for the role shine through. Share what motivates you and how you can contribute positively to the team atmosphere.
