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- Tasks: Engage with customers, sell refreshments, and ensure a great journey on our trains.
- Company: Join CrossCountry, a leading train service provider focused on customer experience.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a dynamic environment.
- Why this job: Be part of a vibrant team, interact with diverse passengers, and develop your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service are essential; retail or hospitality experience is a plus.
- Other info: Must live within an hour's commute and be flexible with early mornings and late evenings.
The predicted salary is between 21900 - 25000 £ per year.
As a First Class Host you will receive a training salary of £25,978 per year (based on a 35 hour week) and £28,188 per year (based on a 38 hour week). CrossCountry are looking to recruit a First Class Host to join their busy team at Manchester Piccadilly. Our First Class Hosts are at the frontline of our business ensuring our customers receive a great journey on our trains.
Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering. The role will involve selling refreshments and also offering complimentary refreshments to our First Class customers. If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers through the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
- Flexibility: The job will require you to work early mornings or later into the evening and this will involve occasional weekend working.
- Great communication skills: Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
- Standards: Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
- Personality: We don’t want robots, we do want personality and commitment to do a good job.
- Results focused: Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location: Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days you will be working you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of Friday 11th April 2025.
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
First Class Host - Manchester Piccadilly - Salford employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Class Host - Manchester Piccadilly - Salford
✨Tip Number 1
Familiarise yourself with the train services and routes that CrossCountry operates, especially around Manchester Piccadilly. This knowledge will not only help you answer customer queries but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios where you sell products or handle customer complaints. This will prepare you for the face-to-face interactions you'll have as a First Class Host.
✨Tip Number 3
Showcase your personality during any interactions with the recruitment team. Being personable and approachable is key to this role, so let your genuine enthusiasm shine through when discussing your experiences.
✨Tip Number 4
Ensure you have a flexible schedule that accommodates early mornings, late evenings, and weekends. Highlighting your availability during the application process can set you apart from other candidates who may not be as adaptable.
We think you need these skills to ace First Class Host - Manchester Piccadilly - Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any roles in retail, hospitality, or catering that showcase your ability to interact with customers and handle various situations.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in previous roles. Mention any specific instances where you resolved issues or enhanced customer experiences.
Demonstrate Flexibility: Address your availability in your application. Mention your willingness to work early mornings, late evenings, and weekends, as this is crucial for the role.
Express Your Personality: Let your personality shine through in your application. Use a friendly tone and share why you are passionate about providing excellent customer service. This will help you stand out as a candidate who fits the company culture.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
Since the role of a First Class Host revolves around customer interaction, be prepared to share specific examples from your past experiences in customer service or sales. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Flexibility
The job requires working early mornings, late evenings, and weekends. During the interview, express your willingness to adapt to these hours and provide examples of how you've managed flexible schedules in previous roles.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you can engage with customers and colleagues alike, ensuring a smooth and pleasant journey for passengers.
✨Exude Personality and Enthusiasm
The company values personality and commitment. Let your enthusiasm shine through during the interview. Share what excites you about the role and how you plan to contribute positively to the team and the overall customer experience.
