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- Tasks: Engage with customers, sell refreshments, and ensure a top-notch travel experience.
- Company: Join CrossCountry, a leading train service provider focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a dynamic environment.
- Why this job: Perfect for outgoing individuals who love interacting with people and thrive in a fast-paced setting.
- Qualifications: Strong communication skills and a customer service background are essential; retail or hospitality experience is a plus.
- Other info: Must be within an hour's commute and available for early mornings or late evenings.
The predicted salary is between 25978 - 28188 £ per year.
As a First-Class Host you will receive a training salary of £25,978 per year (based on a 35 hour week) and £28,188 per year (based on a 38 hour week).
CrossCountry are looking to recruit First Class Hosts to join their busy team at Leeds. Our First-Class Hosts are at the frontline of our business ensuring our customers receive a great journey on our trains. Our most successful colleagues onboard our trains have strong customer service or sales backgrounds and come from a variety of industries and sectors including retail, hospitality and catering.
The role will involve selling refreshments and also offering complimentary refreshments to our First-Class customers. If you can show an ability to communicate at all levels, a strong face to face customer service ethos and the ability to work to a high standard, consistently, we might be the business for you!
As an outgoing and confident person, you will interact with passengers through the train and be expected to work closely with other colleagues, both on the train and at the local offices.
What are the key ingredients for success in the job?
- Flexibility: The job will require you to work early mornings or later into the evening and this will involve occasional weekend working.
- Great communication skills: Being able to talk to customers, sell additional products and handle difficult situations are all part of the job.
- Standards: Maintaining the company image through great uniform standards, following the business procedures and going the extra mile for the customer.
- Personality: We don’t want robots; We do want personality and commitment to do a good job.
- Results focused: Ensuring you can hit your sales or service targets are vital and achieve your personal objectives.
Location: Living within 1 hour’s commute of the location you wish to work in is essential. Due to the hours and days, you will be working you must be able to get to and from work for an early morning start or a late evening finish.
To apply for this role, please submit your current CV by the close date of 29th May 2025. The Assessment Day will take place on 4th June 2025 on which selected candidates will need to be available to attend.
We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
First Class Host - Leeds employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Class Host - Leeds
✨Tip Number 1
Familiarise yourself with the company culture and values of CrossCountry. Understanding their commitment to customer service and diversity will help you align your approach during the interview process.
✨Tip Number 2
Prepare to showcase your communication skills by thinking of examples from your past experiences where you've successfully handled customer interactions or resolved conflicts. This will demonstrate your ability to connect with passengers effectively.
✨Tip Number 3
Since the role requires flexibility, be ready to discuss your availability for early mornings, late evenings, and weekends. Highlighting your willingness to adapt to the schedule can set you apart from other candidates.
✨Tip Number 4
Showcase your personality during the assessment day. Being outgoing and confident is key for this role, so let your enthusiasm shine through when interacting with both the assessors and fellow candidates.
We think you need these skills to ace First Class Host - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales. Emphasise any roles in retail, hospitality, or catering that showcase your ability to interact with customers and handle various situations.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in the past. This could include handling difficult situations or successfully selling products.
Demonstrate Flexibility: Mention your availability for early mornings, late evenings, and weekends. Highlight any previous roles where you had to adapt to varying schedules, showing that you're ready for the demands of the job.
Express Your Personality: Let your personality shine through in your application. Use a friendly tone and share anecdotes that reflect your commitment to providing excellent service and going the extra mile for customers.
How to prepare for a job interview at CrossCountry trains
✨Showcase Your Customer Service Skills
As a First-Class Host, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences in retail, hospitality, or catering where you successfully handled customer interactions, resolved issues, or went the extra mile for a customer.
✨Demonstrate Flexibility
The role requires working early mornings, late evenings, and occasional weekends. Be ready to discuss your availability and how you can adapt to the varied schedule. Highlight any previous roles where you had to be flexible with your hours.
✨Communicate Effectively
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. You might be asked to role-play a scenario where you need to sell refreshments or handle a difficult customer, so be prepared to demonstrate your communication prowess.
✨Emphasise Your Personality
The company values personality and commitment. Be yourself during the interview and let your enthusiasm for the role shine through. Share stories that reflect your character and how you connect with others, as this will help you stand out as a candidate.