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- Tasks: Join our Commercial and Customer Graduate Scheme, rotating through key business areas.
- Company: Arriva CrossCountry is a leading passenger transport partner across Europe.
- Benefits: Enjoy a starting salary of £29,000, free rail travel, and dedicated mentorship.
- Why this job: Be at the forefront of passenger transport innovation while developing your leadership skills.
- Qualifications: Must have a 2:1 degree in an analytical field and excellent communication skills.
- Other info: Applications close on February 16, 2025; start date is September 1, 2025.
The predicted salary is between 29000 - 31000 £ per year.
Commercial & Customer Experience Graduate – Birmingham
We are Arriva
CrossCountry is a train operating company owned by Arriva UK. Here at Arriva, we are well on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 13 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice and we know our graduates will play a huge role in getting us to our destination. Through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry!
The Programme
During your Commercial and Customer Graduate Scheme at CrossCountry you will rotate through a range of placements, working with a variety of talented colleagues which allow you to grow your network ready to kickstart your career with us. Over the course of the Graduate Scheme, you will be involved in key business projects, giving you exposure to areas within the Commercial and Customer Team to further develop your skills and practical experiences to become a leader of the future.
The structure of the programme allows you access to key development training, being allocated business mentors to support your personal development and working towards your career goals. At the end of the Commercial and Customer Graduate Scheme, the expectation would be that you have applied and started your first substantive role within the business.
We want to find the very best people to help transform our business. Over the course of the Graduate Programme, you will have the chance to carry out placements in different business areas and work alongside experienced leaders, giving you a unique insight into our business and the skills you need to excel within it.
This is a great opportunity to rotate between a variety of key areas which support in growing the revenue and improving our customers’ experience of choosing to travel with us. You’ll be working with our talented Business Analysis, Pricing, Revenue Management and Customer Experience functions.
Our development programme will support your learning so that you are better placed for future leadership. You will also complete the Level 4 Project Management Apprenticeship.
The Benefits?
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A starting salary of £29,000 rising to £31,000 after your first 12 months on the scheme
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Level 4 Qualification in Project Management
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Development days
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A dedicated mentor within the business
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Free rail travel on CrossCountry, Chiltern and Grand Central trains
What are we looking for?
Here at CrossCountry, we look for are looking for passionate, curious and forward-thinking graduates who can bring fresh new ideas into the business, and really help our teams grow. You’ll need:
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A minimum of a 2:1 degree, preferably in an analytical discipline, such as Economics, Maths, Business Management, Statistics or similar
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Must already have graduated or be graduating in 2025
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To be ambitious – constantly question the norm and provide new ideas
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The flexibility to travel as we operate all over the UK!
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Excellent communication skills and the ability to engage and work with colleagues and stakeholders at all levels internally and externally within a diverse multi-cultural environment.
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As you will be working within the rail industry, you will be required to undertake a safety critical medical prior to joining.
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The right to work within the UK – unfortunately, we are unable to provide any sponsorship.
What next?
It is necessary that you add a covering letter and your CV to the application. You should include within your application:
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What are your reasons for applying to CrossCountry?
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What can you bring to the CrossCountry Graduate Programme?
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How will your skills/ experience make you successful on this programme?
You may also add recommendation letters and other documents that you may consider relevant.
Application Process?
Applications will close on Sunday 16 February 2025
Assessment Centre will take place in Mid – March 2025
Start Date: Monday 1 September 2025
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Commercial & Customer Experience Graduate - Birmingham employer: CrossCountry trains
Contact Detail:
CrossCountry trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Customer Experience Graduate - Birmingham
✨Tip Number 1
Familiarize yourself with the rail industry and CrossCountry's operations. Understanding the challenges and opportunities in passenger transport will help you stand out during interviews and discussions.
✨Tip Number 2
Network with current employees or alumni who have gone through the Graduate Programme. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your analytical skills and how they relate to the roles within the Commercial and Customer Team. Be ready to share examples of how you've used these skills in past experiences.
✨Tip Number 4
Show your passion for sustainability and innovation in your conversations. CrossCountry values forward-thinking graduates, so highlighting your ideas on improving customer experience and operational efficiency can make a strong impression.
We think you need these skills to ace Commercial & Customer Experience Graduate - Birmingham
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter should clearly articulate your reasons for applying to CrossCountry. Highlight your passion for the transport industry and how you align with their vision of digitisation and sustainability.
Showcase Relevant Skills and Experience: In your CV and cover letter, emphasize your analytical skills and any relevant experience that demonstrates your ability to contribute to the Commercial and Customer Graduate Programme. Be specific about projects or roles that showcase your capabilities.
Demonstrate Your Ambition: CrossCountry is looking for ambitious graduates. Make sure to convey your forward-thinking mindset and willingness to challenge the status quo in both your cover letter and CV.
Include Additional Documents: Consider adding recommendation letters or other relevant documents that can strengthen your application. These can provide additional insights into your character and work ethic.
How to prepare for a job interview at CrossCountry trains
✨Research the Company
Make sure to familiarize yourself with CrossCountry's mission, values, and recent developments. Understanding their focus on digitization and sustainability will help you align your answers with their goals.
✨Showcase Your Analytical Skills
Since they prefer candidates with analytical backgrounds, be prepared to discuss your degree and any relevant projects or experiences that demonstrate your analytical thinking and problem-solving abilities.
✨Prepare Questions
Think of insightful questions to ask during the interview. This shows your genuine interest in the role and helps you understand how you can contribute to the team and the company’s objectives.
✨Highlight Your Communication Skills
As excellent communication is key for this role, be ready to provide examples of how you've effectively engaged with diverse teams or stakeholders in previous experiences. This will demonstrate your ability to thrive in a multicultural environment.
