At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure exceptional service throughout their stay.
- Company: Join the vibrant Crowne Plaza team in a fast-paced hotel environment.
- Benefits: Enjoy hotel discounts, flexible pay access, and exceptional training opportunities.
- Other info: Flexible hours and a supportive team environment await you!
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Passion for hospitality, strong communication skills, and a professional attitude.
The predicted salary is between 25290 - 30910 £ per year.
About the Role
We are looking for a friendly, professional and welcoming Part-Time Receptionist to join our busy Front Office team at Crowne Plaza.
As one of the first points of contact for our guests, you will play a key role in creating a warm and positive first impression and ensuring every guest receives an exceptional level of service throughout their stay.
Working in a fast-paced hotel environment, you will be responsible for delivering a smooth and efficient check-in and check-out experience, responding to guest enquiries, and ensuring that all front desk operations are carried out in line with our brand standards and hotel procedures.
Key Responsibilities
- Provide a warm, friendly and professional welcome to all guests and visitors.
- Complete guest check-in and check-out procedures accurately and efficiently.
- Act as a key point of contact for guests throughout their stay, responding promptly and professionally to enquiries and requests.
- Deliver consistently high standards of customer service in line with Crowne Plaza brand standards.
- Build positive relationships with guests and ensure their needs are anticipated and met wherever possible.
- Handle guest queries, requests and concerns in a calm, courteous and professional manner.
- Maintain accurate guest records and ensure all information is handled appropriately and confidentially.
- Follow all hotel reporting, cash-handling and accounting procedures accurately.
- Ensure all front desk activities comply with hotel policies, procedures and operational standards.
- Maintain full compliance with hotel health, safety and security requirements.
- Communicate effectively with colleagues and other hotel departments to ensure a smooth guest experience.
- Use hotel management systems and computer software effectively to complete daily tasks.
- Support the wider Front Office team during busy periods and contribute to the smooth running of the hotel operation.
- Uphold a professional appearance and consistently represent the hotel and brand in a positive manner.
About You
The ideal candidate will have
- A friendly, welcoming and professional personality.
- A genuine passion for delivering excellent customer service.
- Excellent verbal and written communication skills.
- Strong organisational and time-management skills, with the ability to prioritise effectively in a busy environment.
- Excellent attention to detail and a professional approach to handling guest information and financial procedures.
- Good computer literacy and confidence using a range of computer systems.
- Previous experience working with hotel management or property management systems, such as OPERA, is highly desirable.
- Previous hotel or front office experience is advantageous.
- The ability to remain calm, positive and professional under pressure.
- A flexible and team-focused approach to work.
- A commitment to following brand standards, hotel procedures, and health and safety requirements.
- What We Are Looking For
Above all, we are looking for someone who is friendly, approachable and passionate about hospitality, with a genuine desire to make every guest feel welcome.
If you enjoy working in a busy hotel environment, take pride in delivering excellent service, and are organised, reliable and confident when dealing with people, we would love to hear from you.
Join our Front Office team and be part of creating memorable guest experiences from the moment our guests arrive until the moment they leave.
What’s In It for You?
- Exceptional training and career development opportunities
- Hotel discounts across the portfolio – staff rates plus up to 50% off food, beverage, and spa
- Paywise+ – access up to 40% of your earned pay and automatic savings options
- 24/7 Employee Assistance Programme and Virtual GP via Mintago
- Salary Sacrifice options and retail discounts via Mintago
- Free staff parking
- Access to hotel gym facilities
- #J-18808-Ljbffr
Part time Receptionist employer: Crossco (1467) Limited
Crowne Plaza is an excellent employer for those seeking a rewarding role in hospitality, offering a vibrant work culture where every team member plays a vital part in creating memorable guest experiences. With exceptional training and career development opportunities, alongside generous employee benefits such as hotel discounts, access to gym facilities, and a supportive Employee Assistance Programme, you will thrive in a dynamic environment that values your contributions and fosters personal growth. Join us at Crowne Plaza and be part of a team that prioritises warmth, professionalism, and outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Part time Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Crossco (1467) Limited and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part time Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Crossco (1467) Limited that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Crossco (1467) Limited.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Crossco (1467) Limited get a sense of who you are beyond your experience!
How to prepare for a job interview at Crossco (1467) Limited
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Crossco (1467) Limited and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
