Meeting and Events Sales Coordinator in Newcastle upon Tyne

Who are we? At Crowne Plaza Newcastle we're passionate about connecting great people to great experiences.

What is in it for you? As part of the Crowne Plaza Newcastle team, you will have access to industry leading benefits that include:

• Industry leading training and leadership development opportunities
• Hotel discounts IHG brand wide
• Access to Paywise+ - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Minimum of 28 days holiday, rising to 33 days after 5 years
• Staff meals on duty
• Salary sacrifice scheme
• Recognition and Rewards incentive programme
• Free staff parking

A day in the life of... As Meeting & Events Sales Coordinator, you will be responsible for promoting and executing all Meetings & Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner. You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met.

What do we need from you?

• Communication Skills: As the face of our meetings and events at the hotel you'll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.
• Organisational Skills: Strong organisational skills are essential for this role. You'll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. They should have excellent attention to detail and be able to manage budgets and schedules.
• Customer Service Skills: You'll work with our guest first hand so you'll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.
• Knowledge of Event Planning: Ideally, we'd love you to have knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events. You should also be able to stay up to date with trends in event planning and hospitality.
• Flexibility: To handle unexpected changes or last-minute requests you'll need to be flexible and approachable. You should be able to think on their feet and quickly come up with solutions to any issues that arise.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.