At a Glance
- Tasks: Ensure guests enjoy a top-notch experience at our leisure facilities.
- Company: Join the vibrant team at Crowne Plaza Newcastle.
- Benefits: Enjoy hotel discounts, flexible pay options, and 28+ days holiday.
- Other info: Dynamic work environment with opportunities for growth in hospitality.
- Why this job: Be part of a team that creates memorable experiences for guests.
- Qualifications: Excellent customer service skills; training provided for the right candidate.
The predicted salary is between 12 - 15 £ per hour.
Who are we? At Crowne Plaza Newcastle we’re passionate about connecting great people to great experiences.
What is in it for you? As part of the Crowne Plaza Newcastle team, you will have access to industry leading benefits that include:
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
- Access to Paywise - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Minimum of 28 days holiday pro rata which rises after 5 years service
- Staff meals on duty
- Starting hourly above national minimum wage
- Access to hotel gym facilities
- Free staff parking
A day in the life of… As a Hotel Leisure Club Attendant you’ll be responsible for ensuring that guests have a comfortable and enjoyable experience at the hotel's leisure facilities. You’ll be knowledgeable about the different services and amenities offered and be able to provide assistance and guidance to guests as needed. Each day you can be tasked with setting up equipment, monitoring guest usage, and performing basic maintenance tasks. Excellent customer service skills are essential, as you’ll provide a welcoming and friendly environment for guests. This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Customer Service Skills: You need to have excellent customer service to interact with guests frequently and provide assistance, guidance, and ensure that guests have a comfortable and enjoyable experience.
- Attention to Detail: You’ll need to be detail-oriented and capable of ensuring that the leisure club facilities are clean, safe, and well-maintained at all times, whilst able to identify and address any issues that arise promptly.
- Communication Skills: You’ll need excellent communication skills to interact with guests, colleagues, and management on a regular basis and clearly to ensure that guests' needs and requests are met promptly and efficiently. You’ll be able to work well in a team and collaborate with other hotel staff to ensure a seamless guest experience.
- Ideally you would have a Level 2 Pool responder or lifeguard equivalent qualification. However, this will be provided by the company for the right person.
Please note that you will be requested to provide a Disclosure Check during the onboarding process for this role. Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Leisure Club Attendant in Newcastle upon Tyne employer: Crossco (1467) Limited
At Crowne Plaza Newcastle, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee wellbeing and growth. As a Leisure Club Attendant, you will benefit from industry-leading training, generous holiday allowances, and access to hotel facilities, all while being part of a team dedicated to delivering exceptional guest experiences in a supportive environment. With competitive pay and unique perks like staff discounts and financial wellness programmes, Crowne Plaza Newcastle is an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Attendant in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crossco (1467) Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crossco (1467) Limited
Don't be shy about reaching out to Crossco (1467) Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Leisure Club Attendant in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crossco (1467) Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crossco (1467) Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
