Hamilton, South Lanarkshire – With regional travel Job Type: Full-Time | Permanent We are looking for an experienced and proactive Regional Operations Manager to lead our engineering operations in a fast-paced, customer-focused environment. Reporting directly to the UK Operations Director, you will manage a geographically dispersed team of Field Engineers, Depot Operators, and Driver Installers to deliver exceptional service, operational efficiency, safety, and compliance. This is a hands-on leadership role where you will drive productivity, optimise resource deployment, build high-performing teams, and embody our core values of Respect, Accountability, Teamwork, Commitment, and Integrity. What You’ll Do: Lead, coach, and develop field-based teams to achieve daily targets, Right First Time (RFT) standards, and acceptable quality levels. Optimise daily engineer deployment for installations, deinstallations, maintenance, and service activities; coordinating with Boiler / Chiller Engineers, Depot Operators and Driver Installers. Oversee resource management – ensuring teams have the right PPE, tools, training, certifications, and equipment; maintain accurate hire fleet records and uphold depot standards. Conduct regular site visits, audits (van stock, vehicle inspections, paperwork checks), and in-depth reviews of daily debriefs to identify issues, resolve problems, and prevent RFT failures. Drive continuous improvement – identify challenges, develop solutions, implement action plans, and foster a culture of safety, quality, and innovation in line with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018. Manage people performance – create and review Personal Development Plans (PDPs), lead inductions, deliver coaching, and role-model the behaviours expected in our high-performance culture. Collaborate closely with the Technical Team, Regional Sales Managers, and clients on complex projects, site surveys, pre-installation planning, and long-term relationship building. Ensure full compliance with health
Regional Operations Manager employer: Cross Rental Services
At Cross Rental Services, we pride ourselves on being a dynamic and innovative employer that values teamwork, accountability, and integrity. Our office-based Business Development Executive role offers a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and a company pension. With a strong focus on employee growth and development, we provide ample opportunities for career progression in a fast-paced environment where your contributions directly impact our success.
