At a Glance
- Tasks: Lead and develop teams to deliver exceptional engineering operations and customer service.
- Company: Join Cross Rental Services, the UK's leading asset rental business in HVAC solutions.
- Benefits: Competitive salary, 25 days holiday, pension, private medical insurance, and more.
- Other info: Dynamic workplace focused on safety, quality, and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while driving innovation and teamwork.
- Qualifications: Experience in operations management, strong leadership skills, and relevant engineering qualifications.
The predicted salary is between 45000 - 55000 £ per year.
- Haydock, Merseyside – With regional travel
- Job Type: Full-Time | Permanent
We are looking for an experienced and proactive Regional Operations Manager to lead our engineering operations in a fast-paced, customer-focused environment.
Reporting directly to the UK Operations Director, you will manage a geographically dispersed team of Field Engineers, Depot Operators, and Driver Installers to deliver exceptional service, operational efficiency, safety, and compliance.
This is a hands-on leadership role where you will drive productivity, optimise resource deployment, build high-performing teams, and embody our core values of Respect, Accountability, Teamwork, Commitment, and Integrity.
About Cross Rental Services
Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting-edge HVAC, refrigeration and catering hire solutions.
Having experienced significant growth over the past 10 years, our team operates across multiple UK sites in a fast-paced, operationally complex environment.
We are relentlessly focused on our customers and take pride in long-term partnerships with some of the country’s leading retailers, government bodies, facilities managers and process manufacturers.
Our critical solutions enable them to achieve their own goals with peace of mind that they are supported in all their HVAC and refrigeration requirements.
Guided by our core values—Respect, Accountability, Teamwork, Commitment, and Integrity—we offer a dynamic workplace where innovation and impact thrive.
- What You’ll Do
- Lead, coach, and develop field-based teams to achieve daily targets, Right First Time (RFT) standards, and acceptable quality levels.
- Optimise daily engineer deployment for installations, deinstallations, maintenance, and service activities; coordinating with Boiler / Chiller Engineers, Depot Operators and Driver Installers.
- Oversee resource management – ensuring teams have the right PPE, tools, training, certifications, and equipment; maintain accurate hire fleet records and uphold depot standards.
- Conduct regular site visits, audits (van stock, vehicle inspections, paperwork checks), and in-depth reviews of daily debriefs to identify issues, resolve problems, and prevent RFT failures.
- Drive continuous improvement – identify challenges, develop solutions, implement action plans, and foster a culture of safety, quality, and innovation in line with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
- Manage people performance – create and review Personal Development Plans (PDPs), lead inductions, deliver coaching, and role-model the behaviours expected in our high-performance culture.
- Collaborate closely with the Technical Team, Regional Sales Managers, and clients on complex projects, site surveys, pre-installation planning, and long-term relationship building.
- Ensure full compliance with health & safety, environmental, and company policies at all times.
- What We’re Looking For
- Proven operations management experience in engineering, ideally within HVAC, temporary hire, or business-to-business service environments.
- Relevant qualifications (any of the following highly desirable): Gas Safe, OFTEC, F-Gas, 18th Edition, COCN1, CIGA1, CDGA1, COCNPI1LS, ICPN1, ICAE1.
- Strong people leadership skills with experience managing geographically dispersed teams.
- Hands-on approach with a track record of driving productivity, resource optimisation, and Right First Time performance.
- Analytical mindset – able to assess data from multiple sources, identify root causes, evaluate options, and implement effective solutions.
- Proficient IT skills for operational systems, reporting, and asset tracking.
- Full UK driving licence and willingness to travel regionally.
- Passion for customer service excellence, safety-first culture, and continuous improvement
- Our Mission
We are customer centric . That means we provide excellent and agile service, which is right first time, every time.
We are trusted partners.
That means our customers trust us to work with them to solve complex engineering problems with precision.
We are innovators.
That means we use our expertise to grow our business, constantly looking for opportunity to innovate and improve.
We are one team.
We aim to grow talent by fostering pride and passion in the business, developing our people through education and having fun.
What we offer
- Competitive (depending on experience)
- 25 days holiday + bank holidays
- Pension (5% employee / 3% employer)
- Company sick pay
- Group life assurance
- Private medical insurance
Click apply now to send us your CV. Let's build the future of HVAC together!
Cross Rental Services is an equal opportunities employer committed to diversity, inclusion, and upholding ISO standards for health & safety, environment, and quality.
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Regional Operations Manager in Haydock employer: Cross Rental Services
At Cross Rental Services, we pride ourselves on being a dynamic and innovative employer that values teamwork, accountability, and integrity. Our office-based Business Development Executive role offers a competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and a company pension. With a strong focus on employee growth and development, we provide ample opportunities for career progression in a fast-paced environment where your contributions directly impact our success.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager in Haydock
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Regional Operations Manager at Cross Rental Services!
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Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Cross Rental Services or be willing to refer you for that Regional Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Cross Rental Services who’s on the lookout for their next Regional Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Regional Operations Manager role at Cross Rental Services!
We think you need these skills to ace Regional Operations Manager in Haydock
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Cross Rental Services. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
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How to prepare for a job interview at Cross Rental Services
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Cross Rental Services. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
