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- Tasks: Lead and develop engineering teams to deliver exceptional service and operational efficiency.
- Company: Join a dynamic company focused on innovation and customer-centric solutions.
- Benefits: Competitive salary, 25 days holiday, private medical insurance, and pension scheme.
- Why this job: Make a real impact in a fast-paced environment while fostering teamwork and growth.
- Qualifications: Experience in operations management and strong leadership skills required.
- Other info: Embrace a culture of safety, quality, and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Hamilton, South Lanarkshire – With regional travel
Job Type: Full-Time | Permanent
We are looking for an experienced and proactive Regional Operations Manager to lead our engineering operations in a fast-paced, customer-focused environment. Reporting directly to the UK Operations Director, you will manage a geographically dispersed team of Field Engineers, Depot Operators, and Driver Installers to deliver exceptional service, operational efficiency, safety, and compliance. This is a hands-on leadership role where you will drive productivity, optimise resource deployment, build high-performing teams, and embody our core values of Respect, Accountability, Teamwork, Commitment, and Integrity.
What You’ll Do:
- Lead, coach, and develop field-based teams to achieve daily targets, Right First Time (RFT) standards, and acceptable quality levels.
- Optimise daily engineer deployment for installations, deinstallations, maintenance, and service activities; coordinating with Boiler / Chiller Engineers, Depot Operators and Driver Installers.
- Oversee resource management – ensuring teams have the right PPE, tools, training, certifications, and equipment; maintain accurate hire fleet records and uphold depot standards.
- Conduct regular site visits, audits (van stock, vehicle inspections, paperwork checks), and in-depth reviews of daily debriefs to identify issues, resolve problems, and prevent RFT failures.
- Drive continuous improvement – identify challenges, develop solutions, implement action plans, and foster a culture of safety, quality, and innovation in line with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
- Manage people performance – create and review Personal Development Plans (PDPs), lead inductions, deliver coaching, and role-model the behaviours expected in our high-performance culture.
- Collaborate closely with the Technical Team, Regional Sales Managers, and clients on complex projects, site surveys, pre-installation planning, and long-term relationship building.
- Ensure full compliance with health & safety, environmental, and company policies at all times.
What We’re Looking For:
- Proven operations management experience in engineering, ideally within HVAC, temporary hire, or business-to-business service environments.
- Relevant qualifications (any of the following highly desirable): Gas Safe, OFTEC, F-Gas, 18th Edition, COCN1, CIGA1, CDGA1, COCNPI1LS, ICPN1, ICAE1.
- Strong people leadership skills with experience managing geographically dispersed teams.
- Hands-on approach with a track record of driving productivity, resource optimisation, and Right First Time performance.
- Analytical mindset – able to assess data from multiple sources, identify root causes, evaluate options, and implement effective solutions.
- Proficient IT skills for operational systems, reporting, and asset tracking.
- Full UK driving licence and willingness to travel regionally.
- Passion for customer service excellence, safety-first culture, and continuous improvement.
Our Mission:
- We are customer centric. That means we provide excellent and agile service, which is right first time, every time.
- We are trusted partners. That means our customers trust us to work with them to solve complex engineering problems with precision.
- We are innovators. That means we use our expertise to grow our business, constantly looking for opportunity to innovate and improve.
- We are one team. We aim to grow talent by fostering pride and passion in the business, developing our people through education and having fun.
What we offer:
- Competitive (depending on experience)
- 25 days holiday + bank holidays
- Pension (5% employee / 3% employer)
- Company sick pay
- Group life assurance
- Private medical insurance
Click apply now to send us your CV. Let's build the future of HVAC together! Cross Rental Services is an equal opportunities employer committed to diversity, inclusion, and upholding ISO standards for health & safety, environment, and quality.
Regional Operations Manager in Hamilton employer: Cross Rental Services
Contact Detail:
Cross Rental Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager in Hamilton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around customer service and teamwork, so you can show how you embody those traits. We want to see that you’re not just a fit for the role, but for our team too!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership experience and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer’s mind as they make their decision.
We think you need these skills to ace Regional Operations Manager in Hamilton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Operations Manager role. Highlight your operations management experience in engineering and any relevant qualifications to catch our eye!
Showcase Leadership Skills: We want to see your strong people leadership skills! Share examples of how you've managed geographically dispersed teams and driven productivity in your previous roles.
Emphasise Continuous Improvement: Demonstrate your analytical mindset by discussing how you've identified challenges and implemented effective solutions in past positions. We love candidates who are passionate about continuous improvement!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Cross Rental Services
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's operations and understand their engineering processes. Familiarise yourself with terms like Right First Time (RFT) and ISO standards, as these will likely come up in conversation. Being able to discuss how you can optimise resource deployment and improve operational efficiency will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led geographically dispersed teams in the past. Think about specific challenges you faced and how you overcame them. Highlight your hands-on approach and how you’ve driven productivity and fostered a culture of safety and quality within your teams.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you assess data from multiple sources to identify root causes and implement effective solutions. You might be asked to solve a hypothetical problem during the interview, so practice articulating your thought process clearly and logically.
✨Emphasise Customer Service Excellence
Since the company prides itself on being customer-centric, prepare to talk about your passion for delivering exceptional service. Share examples of how you've built long-term relationships with clients and tackled complex engineering problems, showcasing your commitment to continuous improvement and innovation.
