At a Glance
- Tasks: Lead and develop engineering teams to deliver exceptional service and operational efficiency.
- Company: Join Cross Rental Services, the UK's leading specialist asset rental business.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical insurance, and more.
- Other info: Dynamic workplace focused on customer service excellence and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while fostering innovation and teamwork.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Hamilton, South Lanarkshire – With regional travel
Job Type: Full-Time | Permanent
Salary & Benefits: Competitive (depending on experience) | 25 days holiday + bank holidays | Pension (5% employee / 3% employer) | Corporate eyecare | Company sick pay | Group life assurance | Private medical insurance
We are looking for an experienced and proactive Regional Operations Manager to lead our engineering operations in a fast-paced, customer-focused environment. Reporting directly to the UK Operations Director, you will manage a geographically dispersed team of Field Engineers, Depot Operators, and Driver Installers to deliver exceptional service, operational efficiency, safety, and compliance. This is a hands-on leadership role where you will drive productivity, optimise resource deployment, build high-performing teams, and embody our core values of Respect, Accountability, Teamwork, Commitment, and Integrity.
About Cross Rental Services:
Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting-edge HVAC, refrigeration and catering hire solutions. Having experienced significant growth over the past 10 years, our team operates across multiple UK sites in a fast-paced, operationally complex environment. We are relentlessly focused on our customers and take pride in long-term partnerships with some of the country’s leading retailers, government bodies, facilities managers and process manufacturers. Our critical solutions enable them to achieve their own goals with peace of mind that they are supported in all their HVAC and refrigeration requirements. Guided by our core values—Respect, Accountability, Teamwork, Commitment, and Integrity—we offer a dynamic workplace where innovation and impact thrive.
What You’ll Do:
- Lead, coach, and develop field-based teams to achieve daily targets, Right First Time (RFT) standards, and acceptable quality levels.
- Optimise daily engineer deployment for installations, deinstallations, maintenance, and service activities; coordinating with Boiler / Chiller Engineers, Depot Operators and Driver Installers.
- Oversee resource management – ensuring teams have the right PPE, tools, training, certifications, and equipment; maintain accurate hire fleet records and uphold depot standards.
- Conduct regular site visits, audits (van stock, vehicle inspections, paperwork checks), and in-depth reviews of daily debriefs to identify issues, resolve problems, and prevent RFT failures.
- Drive continuous improvement – identify challenges, develop solutions, implement action plans, and foster a culture of safety, quality, and innovation in line with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018.
- Manage people performance – create and review Personal Development Plans (PDPs), lead inductions, deliver coaching, and role-model the behaviours expected in our high-performance culture.
- Collaborate closely with the Technical Team, Regional Sales Managers, and clients on complex projects, site surveys, pre-installation planning, and long-term relationship building.
- Ensure full compliance with health & safety, environmental, and company policies at all times.
What We’re Looking For:
- Proven operations management experience in engineering, ideally within HVAC, temporary hire, or business-to-business service environments.
- Relevant qualifications (any of the following highly desirable): Gas Safe, OFTEC, F-Gas, 18th Edition, COCN1, CIGA1, CDGA1, COCNPI1LS, ICPN1, ICAE1.
- Strong people leadership skills with experience managing geographically dispersed teams.
- Hands-on approach with a track record of driving productivity, resource optimisation, and Right First Time performance.
- Analytical mindset – able to assess data from multiple sources, identify root causes, evaluate options, and implement effective solutions.
- Proficient IT skills for operational systems, reporting, and asset tracking.
- Full UK driving licence and willingness to travel regionally.
- Passion for customer service excellence, safety-first culture, and continuous improvement.
Our Mission:
We are customer centric. That means we provide excellent and agile service, which is right first time, every time. We are trusted partners. That means our customers trust us to work with them to solve complex engineering problems with precision. We are innovators. That means we use our expertise to grow our business, constantly looking for opportunity to innovate and improve. We are one team. We aim to grow talent by fostering pride and passion in the business, developing our people through education and having fun.
Click apply now to send us your CV. Let's build the future of HVAC together!
Cross Rental Services is an equal opportunities employer committed to diversity, inclusion, and upholding ISO standards for health & safety, environment, and quality.
Regional Operations Manager employer: Cross Rental Services Group
Cross Rental Services is an exceptional employer, offering a dynamic and supportive work environment in Hamilton, South Lanarkshire. With a strong focus on employee development, competitive benefits including private medical insurance and generous holiday allowances, and a culture that values respect, accountability, and teamwork, we empower our Regional Operations Managers to lead high-performing teams while driving innovation and operational excellence. Join us to be part of a company that prioritises customer service and continuous improvement, ensuring you have the tools and support needed for meaningful career growth.
Contact Details:
Cross Rental Services Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable talking about your experience and how it aligns with the role of Regional Operations Manager. The more you practice, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cross Rental Services.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Regional Operations Manager role. Highlight your operations management experience, especially in engineering or HVAC, to show us you’re the right fit!
Showcase Leadership Skills:We want to see your people leadership skills shine! Include examples of how you've managed teams, driven productivity, and fostered a culture of safety and quality in your previous roles.
Be Data-Driven:Since we value an analytical mindset, share instances where you've used data to identify issues and implement solutions. This will demonstrate your ability to assess situations and make informed decisions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Cross Rental Services Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of HVAC systems and operations management. Familiarise yourself with relevant qualifications like Gas Safe or F-Gas, as well as the company's core values. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience managing teams, especially in a geographically dispersed environment. Share specific examples of how you've driven productivity and fostered a culture of safety and quality. Highlight any successful projects where you led a team to achieve Right First Time standards.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle challenges and implement solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Discuss times when you've identified root causes of issues and how you developed action plans to resolve them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to continuous improvement or how they measure success in their operations. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
