At a Glance
- Tasks: Support sales and operations to deliver top-notch customer service and drive business growth.
- Company: Join the UK's leading HVAC rental specialist with a dynamic team culture.
- Benefits: Competitive salary, pension, private medical insurance, and 25 days holiday.
- Other info: Embrace continuous learning and development in an innovative workplace.
- Why this job: Be a key player in a fast-paced environment and build a rewarding career.
- Qualifications: Strong multitasking, communication skills, and a proactive, problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
Location: Andover
Job Type: Full-Time, Permanent
Salary: Competitive, DOE
Cross Rental Services are looking for an enthusiastic and organised Sales Support Coordinator to join our dynamic Customer Service team based at our Andover head office. This is a pivotal role supporting our sales and operational teams to deliver outstanding customer service, win contracts, and drive business growth in the HVAC rental sector.
About Us
Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting-edge HVAC, refrigeration and catering hire solutions. Having experienced significant growth over the past 10 years, our team operates across multiple UK sites in a fast-paced, operationally complex environment. We are relentlessly focused on our customers and take pride in long-term partnerships with some of the country’s leading retailers, government bodies, facilities managers and process manufacturers. Our critical solutions enable them to achieve their own goals with peace of mind that they are supported in all their HVAC and refrigeration requirements.
About the role
As a Sales Support Coordinator, you will be the key point of contact for customer enquiries, working closely with the Sales Desk Manager. You will manage the full sales process from initial enquiry through to purchase order using our internal systems (Insphire and Salesforce), support the sales team, and act as a vital liaison between sales and operations. This is an excellent opportunity for someone who thrives in a fast-paced environment and wants to build a long-term career with a growing company that puts customer service at the heart of everything we do.
Key Responsibilities
- Manage the customer service desk priorities and incoming enquiries to meet SLAs
- Handle inbound calls professionally and accurately log details in Salesforce and shared drives
- Create and manage quotations and contracts using Insphire and Salesforce
- Support the end-to-end sales process from enquiry to off-hire
- Monitor enquiries inbox, contract alerts, and all potential new business opportunities
- Analyse customer needs and deliver tailored service plans
- Resolve customer queries by working closely with sales and operational teams
- Act as first point of contact for internal and external stakeholders
- Support team productivity, share best practice, and assist with ad-hoc duties
About you
We are looking for a candidate with:
- Excellent multitasking skills and the ability to adapt to changing priorities.
- Confident, professional phone manner
- Strong written and verbal communication skills
- Highly organised with great attention to detail
- Proficient in Microsoft Office 365
- Proactive, positive team player with a problem-solving mindset
- Comfortable in a fast-paced open-plan office environment
- Willingness to learn about the HVAC industry
What We Offer
- Competitive salary + company pension, private medical insurance, life assurance, corporate eyecare scheme
- 25 days holiday + bank holidays
- Continuous learning & development opportunities
Why Join Us?
At Cross Rental Services we are guided by our core values, we offer a dynamic workplace where innovation and impact thrive.
- Customer Centric – Delivering agile, accurate, and first-time-right service.
- Trusted Partners – Solving complex engineering problems with precision.
- Innovative – Always looking for ways to improve and evolve.
- One Team – Developing our people, growing talent, and celebrating success together.
How to Apply
Ready to join our team? Click “Apply” with your CV below. We look forward to hearing from you! Cross Rental Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Sales Support Coordinator in Andover employer: Cross Rental Services Group
Cross Rental Services is an exceptional employer, offering a vibrant and inclusive work culture in Andover where innovation and customer service are at the forefront. With competitive salaries, comprehensive benefits including private medical insurance and continuous learning opportunities, employees are empowered to grow their careers while contributing to a leading specialist asset rental business in the HVAC sector. Join us to be part of a dynamic team that values collaboration and celebrates success together.
Contact Details:
Cross Rental Services Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Coordinator in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cross Rental Services Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cross Rental Services Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Coordinator in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cross Rental Services Group:Your cover letter is your chance to shine! Tell us why you want to work at Cross Rental Services Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cross Rental Services Group!
How to prepare for a job interview at Cross Rental Services Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
