As the Customer Account Associate, reporting to the Sales & Business Development Manager, you will be responsible for carrying out a variety of duties including customer enquiries, preparing quotes, processing orders, reviewing status of parts through WIP and bringing it to the attention of the relevant Director to review and advise what to feedback to the customer. Working with other departments such as quality, planning & design to check everything is in place to process the orders & commence manufacture of parts. As part of the Sales department your role will include providing a good level of customer service and managing expectations as well as supporting other departments within Cross.
Duties and Responsibilities
- Working on customer enquiries, sharing with the relevant director and departments (depending on whether a new part, drawing issue updates, updated specs etc)
- Creating quotes and processing orders
- Monitoring progress throughout the factory and reporting to directors/production planning. Also reporting this information back to the customer and providing support when needed
- Allocating parts when in stock to trigger the despatch process
- To be the main points of contact for our customers and filtering the information through to other departments where applicable.
- Providing support to the relevant departments for tasks requested by customer (i.e. environmental requests, material issues, capacity reviews)
Attributes and Personal Qualities needed for this role
- Must be a pro-active and conscientious individual, this includes flexibility regarding fulfilling business targets
- The ability to navigate around SharePoint, D365, outlook and excel. Ability to work with data heavy files and customer demand schedules on customer portals.
- Strong communication and interpersonal skills, able to work under pressure and work with customer to manage expectations and deliver updates
- An approach to work which seeks Continuous Improvement in all activities ensuring quality standards are met
- Strong work ethic and ability to promote good teamwork within the department
- Patient and calm with the ability to problem solve
- Good organisational skills
- Team ethic
Further Information
- This is a full time, permanent position that will be subject to a review period
Package:
Financial and security
- Company Bonus scheme – Christmas bonus and discretionary Company performance summer bonus
- Enhanced Stakeholder Pension Scheme, up to 12% contribution from the Company
- Life Assurance cover x 8 annual salary
- Pay review yearly
Health and wellbeing
- Private Family Healthcare
- Unum – help at hand employee assistance program including shopping discounts
- Eye consultation and contribution towards new glasses
Time off
- 25 days holiday (hourly holiday to allow flexibility)
- Long service recognition
Lifestyle and flexibility
- Cycle to Work Scheme
- Enhanced family leave
- Clean and modern manufacturing environment
- Free parking
Learning and Development
- Professional body annual membership reimbursement
- Opportunities for training and development
November 6, 2026
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