Service Manager, Governance and Compliance FTC in Peterborough

Full Time – 9.00am – 5.00pm Monday – Friday 18‑month Fixed Term Contract (with potential to extend) Peterborough/Remote (with occasional travel as required).

Here at CKH we’re looking for an experienced and proactive Service Manager, Governance & Compliance to join our Corporate Services directorate on an 18‑month basis with potential for extension. This is a senior, organisation-wide role with responsibility for governance, regulatory compliance and data quality. You’ll lead a small specialist team and work closely with the Board, executives and senior leaders to ensure we meet our legal and regulatory obligations while continuously improving how we manage and use data.

In this role, you will:

• Lead and manage the Governance & Compliance team, ensuring delivery of a high-quality, professional service.
• Act as the organisation’s internal lead on governance, regulatory and legal compliance, embedding a culture of best practice and continuous improvement.
• Ensure compliance with relevant legislation and regulation, including housing regulation, data protection and GDPR.
• Manage the effective administration of the Group Board and committees, ensuring adherence to Standing Orders and statutory requirements.
• Maintain governance, legal and compliance registers, supporting the Company Secretary function.
• Oversee relationships with external legal providers and represent the organisation at relevant sector forums.
• Lead on data governance and data quality, developing and embedding standards, policies and frameworks across the organisation.
• Ensure data is handled securely, accurately and in line with regulatory and legislative requirements.
• Lead the Data Subject Access Request process and emerging access to information requirements.
• Produce high-quality reports and analysis for senior leaders, Board and regulators.
• Lead and support projects that strengthen governance, compliance, record keeping and assurance.

We’re seeking someone who brings:

• Significant experience in governance, compliance, regulatory affairs and/or data governance.
• Strong knowledge of data quality, data governance, data protection and GDPR.
• Experience drafting, reviewing and implementing policies and procedures.
• Proven leadership skills, with the ability to influence and challenge constructively at senior levels.
• Experience working with Boards, committees and senior stakeholders.
• Excellent communication skills, with the ability to present complex information clearly.
• A track record of driving improvement, assurance and value for money.

Desirable:

• Experience in the social housing sector and understanding of housing regulatory and consumer standards.
• Experience organising and minuting formal governance meetings.
• Project management qualifications and experience.

Qualifications:

• Degree or equivalent professional qualification (e.g. Law, Governance, Business) or demonstrable senior-level experience.
• Project or programme management qualification (e.g. PRINCE2) is desirable.

If you have the experience and drive to help us achieve our vision, we’d love to hear from you!

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

The Company: A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most.

Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment. There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.

Putting People First: CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives. As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.

Benefits: We know we need to provide a great working environment to attract the best people. Our offer includes:

• A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
• Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
• Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
• Enhanced maternity and paternity pay.
• CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
• Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).