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- Tasks: Provide top-notch customer service in emergency situations and manage urgent housing repairs.
- Company: Regional housing provider dedicated to supporting vulnerable clients.
- Benefits: Flexible working hours, competitive pay, and the chance to make a real difference.
- Why this job: Join a vital team that helps those in need during critical times.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Opportunity to work nights and weekends for essential support.
The predicted salary is between 36000 - 60000 £ per year.
A regional housing provider in Peterborough is seeking a Senior Lifeline Adviser to deliver high standards of customer service in emergency response situations. The role involves responding to various calls, prioritizing safety, and managing out-of-hours housing repairs.
Ideal candidates will have:
- Proven customer service experience
- Strong communication skills
- The ability to handle challenging situations
The position requires flexible working hours, including nights and weekends, to maintain vital services for vulnerable clients.
Senior Lifeline Advisor: 24/7 Emergency Response & Support in Peterborough employer: Cross Keys
Contact Detail:
Cross Keys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lifeline Advisor: 24/7 Emergency Response & Support in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or emergency response fields. You never know who might have a lead on that Senior Lifeline Advisor role we’re all after.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering top-notch customer service, get comfortable with handling tough conversations. Role-play with a friend or family member to sharpen those skills.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working nights and weekends, so show that you’re up for the challenge. Highlight your availability and willingness to jump in when needed during interviews.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you nail that interview. Plus, it shows you’re serious about joining our team and making a difference in emergency response.
We think you need these skills to ace Senior Lifeline Advisor: 24/7 Emergency Response & Support in Peterborough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've handled challenging situations and provided excellent support to clients, especially in emergency scenarios.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, be clear and concise. Use straightforward language to demonstrate your ability to convey important information effectively.
Flexibility is Key: Since the role requires flexible working hours, including nights and weekends, mention your availability in your application. We appreciate candidates who can adapt to the needs of our vulnerable clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cross Keys
✨Know Your Stuff
Make sure you understand the role of a Senior Lifeline Advisor inside out. Familiarise yourself with emergency response protocols and customer service best practices. This will help you answer questions confidently and show that you're serious about the position.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you had to handle challenging situations or provide support to clients. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Flexibility
The job requires flexible working hours, so be ready to discuss your availability. Share any previous experiences where you adapted to changing schedules or worked outside of typical hours. This shows that you're committed to maintaining vital services for vulnerable clients.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company and the role. Ask about their approach to emergency response or how they support their staff. This not only shows your interest but also helps you gauge if the company is the right fit for you.