At a Glance
- Tasks: Support home ownership services with customer-focused admin and operational tasks.
- Company: Cross Keys Homes, a leading provider of affordable homes with a social heart.
- Benefits: Generous leave, pension scheme, flexible policies, and health benefits.
- Other info: Join a diverse team committed to creating sustainable communities.
- Why this job: Make a real difference in people's lives while building your career in housing.
- Qualifications: Customer service skills, housing knowledge, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
As the Home Ownership Assistant for Cross Keys Homes, you would support the effective delivery of home ownership services by providing a high-quality, customer-focused administrative and operational service to leaseholders, shared owners, and freeholders. You would also be responsible for assisting with the day-to-day management of home ownership activities, including enquiries, transactions, and compliance processes, ensuring accuracy, efficiency, and adherence to relevant legislation, policies, and service standards while contributing to a positive customer experience.
The successful candidate will ideally have a housing background with excellent customer service and administrative skills, knowledge of property law and legislation and experience of dealing with customer queries in person, via the telephone and in writing. This role would suit someone who is interested in furthering their career within housing, has good problem solving skills and is able to work on their own initiative whilst managing a busy workload.
DBS Checks will be undertaken for the successful applicant. CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
We know we need to provide a great working environment to attract the best people. Our offer includes:
- A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
- Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
- Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
- Enhanced maternity and paternity pay.
- CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
- Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).
Home Ownership Assistant in Peterborough employer: Cross Keys
Cross Keys Homes is an exceptional employer dedicated to creating opportunities that change lives, particularly in the housing sector. With a strong commitment to inclusivity and employee well-being, we offer a supportive work culture, generous benefits including a robust pension scheme and flexible family-friendly policies, and ample opportunities for professional growth within the thriving communities of Cambridgeshire and Peterborough. Join us to be part of a team that not only builds homes but also fosters sustainable, prosperous communities.
