At a Glance
- Tasks: Support the Estate Management team with admin tasks and ensure excellent service for residents.
- Company: Cross Keys Homes, a leading provider of affordable housing with a social heart.
- Benefits: Generous leave, pension scheme, flexible policies, and health benefits.
- Other info: Inclusive workplace culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team making a real difference in communities and enhancing lives.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 25000 - 30000 € per year.
Full Time – 37 Hours per week Based at our Head Office, Shrewsbury Avenue, Peterborough. 0800–1600 Monday – Friday.
Here at Cross Keys Homes, we are looking to recruit an organised and customer focused Estates Administrator to support our Estate Management team. This is a varied and fast paced role where you will provide administrative and clerical support to our Estate Rangers and Cleaning teams, helping to ensure our estates services operate efficiently and deliver excellent customer service to our residents.
About the Role
As Estates Administrator, you will play a key role in supporting the day to day administration of the Estate Management department. You will coordinate appointments, maintain records and systems, support operational planning, and act as a first point of contact for customers and colleagues. You will work closely with Rangers, Mobile Cleaners, Neighbourhood teams and residents to ensure work is scheduled efficiently, communication is accurate and timely, and key performance information is maintained.
Key Responsibilities
- Provide administrative support to the Estate Management team, including word processing, scanning, filing, spreadsheets and general office administration.
- Manage and oversee actions for the Estate Services team via the housing management system QL.
- Contact residents to arrange Damp and Mould appointments and other access appointments as required.
- Coordinate and book appointments using MCM and Rangers’ diaries to ensure efficient scheduling and logistical planning.
- Ensure letters, emails and customer communications are sent accurately and in a timely manner.
- Collate and maintain monthly KPI and Clearview figures and reports.
- Complete Mobile Cleaners’ block clean schedules and reschedule diaries where required.
- Raise purchase orders, process invoices and special payment requests, and support stock control processes.
- Ensure purchases and invoices are correctly goods receipted to support timely payments.
- Provide excellent customer service to residents and colleagues both over the telephone and in person.
- Maintain accurate records and ensure confidentiality and GDPR requirements are adhered to at all times.
What We’re Looking For
- Experience working in an administration role.
- Excellent organisational skills with the ability to prioritise competing workloads.
- Strong customer service and communication skills.
- Experience using Microsoft Office packages including Word, Excel and Outlook.
- Ability to work effectively both independently and as part of a team.
- Ability to work calmly and efficiently within a busy environment.
- Experience dealing with customers over the telephone and face to face.
- Ability to accurately record and maintain information.
- Understanding of confidentiality, data protection and GDPR principles.
- Experience within the housing sector would be desirable.
Qualifications
English and Maths GCSE Grade C / Level 4 or above.
Additional Information
Full UK driving licence desirable.
If you have the skills and experience to support the delivery of high quality estate services and want to be part of a team that makes a difference to our communities, we’d love to hear from you.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
Estates Administrator in Peterborough employer: Cross Keys
Cross Keys Homes is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact in the community. With a strong focus on inclusivity, a supportive work culture, and generous benefits such as a robust pension scheme and flexible family-friendly policies, employees are empowered to thrive both personally and professionally. Located in Peterborough, the company offers unique opportunities to contribute to affordable housing initiatives and community services, making it a rewarding place to work for those passionate about creating positive change.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Administrator in Peterborough
✨Tip Number 1
Get to know the company! Research Cross Keys Homes and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community services. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service. Think about specific examples from your past experiences that demonstrate your skills and how they align with the Estates Administrator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Estates Administrator in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Estates Administrator role. Highlight your relevant experience in administration and customer service, and show us how you can support our Estate Management team effectively.
Show Off Your Organisational Skills:Since this role requires excellent organisational skills, give us examples of how you've managed competing workloads in the past. Whether it's scheduling appointments or maintaining records, let us know how you keep everything running smoothly.
Communicate Clearly:Strong communication is key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Cross Keys
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Administrator role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to the Estate Management team.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised workloads and maintained efficiency in a busy environment.
✨Demonstrate Customer Service Excellence
As customer service is a big part of this role, think of specific instances where you provided outstanding service. Whether it was resolving a resident's issue or coordinating with colleagues, share these stories to highlight your communication skills and commitment to customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Estate Management department, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
