At a Glance
- Tasks: Ensure tenant safety by managing hazard reports and overseeing investigations.
- Company: A community-focused organisation dedicated to providing affordable housing.
- Benefits: Generous leave, pension scheme, flexible policies, and health benefits.
- Other info: Join a diverse team committed to community and personal growth.
- Why this job: Make a real difference in people's lives while ensuring safe housing.
- Qualifications: Customer service experience, strong IT skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about ensuring safe and compliant housing? Do you thrive in a role that combines data management, customer service, and regulatory oversight? We’re looking for a dedicated Compliance Coordinator to join our team and help us meet our statutory obligations under Awaabs Law.
About the Role
As our Compliance Coordinator, you’ll be at the forefront of ensuring tenant-reported hazards are addressed swiftly and thoroughly. You’ll manage the end-to-end process from logging reports to overseeing investigations and repairs, ensuring clear communication and timely resolution.
Key Responsibilities
- Receive, log, and triage tenant hazard reports, ensuring urgent issues are prioritised.
- Track all stages of hazard response using robust data systems.
- Provide regular compliance reports to management.
- Ensure investigations and remedial works are initiated within required timescales.
- Communicate empathetically and clearly with tenants, including written summaries within 3 working days.
- Monitor contractor performance against Awaabs Law standards.
- Maintain accurate records and analyse trends to identify risks and improvement opportunities.
What We’re Looking For
Essential:
- Experience in customer service, complaint resolution, and report writing.
- Strong IT skills, especially in Microsoft Office.
- Excellent verbal and written communication.
- Ability to work independently and as part of a team.
- Strong organisational and influencing skills.
- Calm and tactful approach under pressure.
- Commitment to delivering excellent customer service.
Desirable:
- Experience in a performance-focused environment.
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most.
Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment. There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service.
Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve.
No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives. As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
- A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
- Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
- Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
- Enhanced maternity and paternity pay.
- CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
- Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).
Awaabs Law Compliance Co-ordinator in Peterborough employer: Cross Keys
CKH is an exceptional employer that prioritises the well-being of its employees and the communities it serves. With a strong commitment to inclusivity, a supportive work culture, and ample opportunities for professional growth, CKH offers a rewarding environment for those passionate about making a difference in housing compliance. Employees benefit from generous leave entitlements, a robust pension scheme, and a range of health and wellness perks, all while contributing to meaningful community development in Peterborough and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Awaabs Law Compliance Co-ordinator in Peterborough
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Cross Keys looking for candidates who are engaged and informed.
We think you need these skills to ace Awaabs Law Compliance Co-ordinator in Peterborough
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Cross Keys. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Cross Keys
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Cross Keys’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
