At a Glance
- Tasks: Lead a team to create unforgettable guest experiences in a vibrant pub setting.
- Company: Join Cross Keys, part of Nicholson’s pubs, known for exceptional hospitality.
- Benefits: Enjoy flexible shifts, extensive staff discounts, and growth opportunities.
- Other info: Dynamic work environment with plenty of chances to develop your career.
- Why this job: Be at the forefront of delivering memorable moments for guests every day.
- Qualifications: Strong leadership skills and a passion for hospitality are essential.
The predicted salary is between 20250 - 24750 £ per year.
Cross Keys is seeking a Duty Manager to support the General Manager in daily operations and to lead a team in delivering exceptional hospitality. You will oversee service quality, staff development, and guest experiences in a busy pub environment.
This role offers flexible shifts, extensive staff discounts, and opportunities for personal and professional growth within Nicholson’s pubs.
Duty Manager: Lead Team to Memorable Guest Experiences employer: Cross Keys
CKH is an exceptional employer that prioritises the well-being of its employees while making a significant impact in the community. With a strong commitment to inclusivity, a supportive work culture, and generous benefits such as a robust pension scheme and flexible family-friendly policies, CKH fosters an environment where employees can thrive and grow. Located in Peterborough, this role offers the unique opportunity to contribute to meaningful projects that change lives, all while enjoying a collaborative atmosphere focused on excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager: Lead Team to Memorable Guest Experiences
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cross Keys. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cross Keys
Don't be shy about reaching out to Cross Keys directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager: Lead Team to Memorable Guest Experiences
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cross Keys and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cross Keys
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
