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- Tasks: Be the vital link between residents and contractors, ensuring smooth communication and service delivery.
- Company: Join a people-first organisation dedicated to making a difference in residents' lives.
- Benefits: Competitive salary, remote work flexibility, and opportunities for personal growth.
- Why this job: Make a real impact by resolving issues and enhancing resident experiences.
- Qualifications: Strong customer service background and excellent communication skills required.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
The predicted salary is between 28700 - 30000 £ per year.
Tenant Liaison Coordinator £33,765 -£35,542 per annum Remote/Peterborough Full time Monday – Friday 9am – 5pm Remote working with visits to residents and offices for meetings as required We’re introducing this brand-new role within our Asset Management team. This position has been created to strengthen customer engagement and ensure smooth delivery of repairs works across our housing portfolio. As a Tenant Liaison Coordinator, you’ll be the main point of contact for residents, supporting managers, surveyors, and contractors in delivering exceptional asset management services. From managing access for compliance checks to resolving service requests and complaints, you’ll play a vital role in ensuring our customers receive outstanding service. Key Responsibilities * Act as the primary liaison for tenants regarding repairs and planned works. * Handle service requests and customer feedback, resolving issues promptly and professionally. * Support complex repair projects requiring resident engagement. * Maintain accurate asset data and assist with performance monitoring. * Build strong relationships with internal teams, contractors, and external stakeholders. * Carry out visits to residents where required either alone or to assist the surveyors/tenancy management team with queries, complaints or tenant consultation on repairs or planned works * Manage access for gas and electrical compliance programmes, ensuring 100% compliance. What We’re Looking For * Experience delivering housing services and providing excellent customer service. * Strong communication skills, both written and verbal. * Ability to manage workloads independently and work collaboratively. * IT literacy (Microsoft packages). * Full UK driving licence and access to a suitably insured vehicle. Desirable * Knowledge of housing-related services, repairs, and maintenance. * Experience working in a performance-focused environment. This is a fantastic opportunity to shape a new role and make a real impact. If you’re passionate about customer service and want to help us deliver excellence, we’d love to hear from you. Interviews are planned for Wednesday 10th December at our Shrewsbury Avenue office, therefore, if you are interested in the role, we encourage you to apply without delay
Tenant Liaison Coordinator employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing or property services sector. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service. Think of examples from your past experiences where you've made a difference for residents or resolved issues effectively.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use active listening to engage with your interviewers, and don’t hesitate to ask questions that show your interest in the role and the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a real impact in residents' lives.
We think you need these skills to ace Tenant Liaison Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Tenant Liaison Coordinator role. Highlight your customer service background and any relevant housing or property experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've built trust and resolved issues in previous positions – we love a good story!
Show Off Your Communication Skills: As a Tenant Liaison Coordinator, communication is key! Make sure your application is clear, concise, and free of errors. This is your chance to demonstrate your confident communication style right from the start.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Coordinator inside and out. Familiarise yourself with the key responsibilities mentioned in the job description, like communication with residents and managing compliance programmes. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about building trust and resolving issues, be ready to share examples from your past experiences where you've excelled in customer service. Think of specific situations where you turned a complaint into a positive outcome. This will demonstrate your problem-solving abilities and your knack for relationship-building.
✨Be Organised and Prepared
Bring a notepad with questions you want to ask about the role and the company. This shows that you're proactive and engaged. Also, prepare to discuss how you manage your time and priorities, as being organised is crucial for this position. A good tip is to have a few scenarios ready that highlight your organisational skills.
✨Dress the Part
Even if the interview is remote, dress professionally to make a good impression. It sets the tone for the conversation and shows that you take the opportunity seriously. Plus, it can boost your confidence during the interview!