At a Glance
- Tasks: Be the vital link between residents and teams, ensuring smooth communication and top-tier service delivery.
- Company: A commercial business with a social heart, committed to creating affordable homes.
- Benefits: Generous holiday entitlement, flexible policies, and a great pension scheme.
- Other info: Join a diverse team united by shared values and a commitment to community.
- Why this job: Make a real difference in residents' lives while building trust and resolving issues.
- Qualifications: Strong customer service background, confident communicator, and IT savvy.
The predicted salary is between 28800 - 43200 £ per year.
The Vacancy
Full-time Monday - Friday 9am – 5pm
Home-based with visits to Peterborough Head Office
Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents\' lives?
We’re looking for a proactive and personable Tenant Liaison Co-ordinator to join our Planned and Cyclical Services Team. You’ll be the vital link between our residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes.
Responsibilities
- Be the go-to contact for residents, ensuring clear communication and swift resolution of issues.
- Lead access coordination for gas and electrical testing programmes driving 100% compliance.
- Collaborate with contractors and legal teams to resolve non-access cases.
- Own customer feedback and complaints, turning challenges into positive outcomes.
- Support surveyors and tenancy teams with resident visits and consultations.
- Keep asset data accurate and up-to-date to support performance reporting.
Qualifications
- A strong background in customer service especially within housing or property services.
- Confident communicator with great influencing and relationship-building skills.
- Calm, tactful, and resilient when handling complaints or sensitive situations.
- Organised and self-motivated, you know how to manage your time and priorities.
- IT savvy, with solid Microsoft Office skills.
Bonus points if you have
- Knowledge of housing services, repairs, and maintenance.
- Experience working in a performance-driven environment.
Requirements
- GCSE Grade 4/C or above (or equivalent) in English and Maths.
- Full UK driving licence and access to a suitably insured vehicle.
- Willingness to attend occasional out-of-hours meetings or events.
Ready to make a difference?
We may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
Generous holiday entitlement; 25 days plus bank holidays increasing with time
Flexible family friendly and carers policies that allow a range of paid and unpaid leave
CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)
Tenant Liaison Co-ordinator in Peterborough employer: Cross Keys Homes
CKH is an exceptional employer that prioritises people and community, offering a supportive work culture where employees can thrive. With a strong commitment to employee growth, generous benefits including a robust pension scheme and flexible family-friendly policies, CKH fosters an environment where you can make a meaningful impact in residents' lives while enjoying a fulfilling career. Join us in our mission to create affordable homes and vibrant communities in Peterborough and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Co-ordinator in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cross Keys Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cross Keys Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tenant Liaison Co-ordinator in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cross Keys Homes:Your cover letter is your chance to shine! Tell us why you want to work at Cross Keys Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cross Keys Homes!
How to prepare for a job interview at Cross Keys Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
