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For Companies At a Glance
- Tasks: Be the vital link between residents and teams, ensuring smooth communication and top-tier service delivery.
- Company: A commercial business with a social heart, committed to creating affordable homes.
- Benefits: Generous holiday entitlement, flexible policies, and a great pension scheme.
- Why this job: Make a real difference in residents' lives while building trust and resolving issues.
- Qualifications: Strong customer service background, confident communicator, and IT savvy.
- Other info: Join a diverse team united by shared values and a commitment to community.
The predicted salary is between 28800 - 43200 £ per year.
The Vacancy
Full-time Monday – Friday 9am – 5pm
Home-based with visits to Peterborough Head Office
Are you a people-first problem solver with a passion for customer service? Do you thrive on building trust, resolving issues, and making a real difference in residents\’ lives?
We’re looking for a proactive and personable Tenant Liaison Co-ordinator to join our Planned and Cyclical Services Team. You’ll be the vital link between our residents, contractors, and internal teams, ensuring smooth communication and top-tier service delivery across repairs, planned works, and compliance programmes.
Responsibilities
- Be the go-to contact for residents, ensuring clear communication and swift resolution of issues.
- Lead access coordination for gas and electrical testing programmes driving 100% compliance.
- Collaborate with contractors and legal teams to resolve non-access cases.
- Own customer feedback and complaints, turning challenges into positive outcomes.
- Support surveyors and tenancy teams with resident visits and consultations.
- Keep asset data accurate and up-to-date to support performance reporting.
Qualifications
- A strong background in customer service especially within housing or property services.
- Confident communicator with great influencing and relationship-building skills.
- Calm, tactful, and resilient when handling complaints or sensitive situations.
- Organised and self-motivated, you know how to manage your time and priorities.
- IT savvy, with solid Microsoft Office skills.
Bonus points if you have
- Knowledge of housing services, repairs, and maintenance.
- Experience working in a performance-driven environment.
Requirements
- GCSE Grade 4/C or above (or equivalent) in English and Maths.
- Full UK driving licence and access to a suitably insured vehicle.
- Willingness to attend occasional out-of-hours meetings or events.
Ready to make a difference?
We may close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out more about us and the services we offer our residents on the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
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A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
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Generous holiday entitlement; 25 days plus bank holidays increasing with time
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Flexible family friendly and carers policies that allow a range of paid and unpaid leave
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CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
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Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)
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Tenant Liaison Co-ordinator employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Co-ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property services sector. Attend local events or online webinars to meet people who can help you get your foot in the door.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Contact companies directly, like CKH, and express your interest in working with them. A friendly email can go a long way!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and problem-solving. Think of examples from your past experiences that showcase your skills in handling complaints and building relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at CKH.
We think you need these skills to ace Tenant Liaison Co-ordinator
Some tips for your application 🫡
Show Your People Skills: As a Tenant Liaison Co-ordinator, your ability to connect with residents is key. Make sure to highlight any customer service experience you have, especially in housing or property services. We want to see how you’ve built trust and resolved issues in the past!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your experiences and skills. We appreciate a well-structured application that gets straight to the point, so don’t be afraid to show us what you can do!
Tailor Your Application: Make your application stand out by tailoring it to the role. Reference specific responsibilities from the job description, like your experience with compliance programmes or handling complaints. This shows us you’re genuinely interested and understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Co-ordinator inside out. Familiarise yourself with the responsibilities mentioned in the job description, especially around customer service and communication. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
As this role is all about building trust and resolving issues, be ready to share examples from your past experiences where you've successfully handled complaints or sensitive situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your calm and tactful approach.
✨Be IT Savvy
Since the job requires solid Microsoft Office skills, brush up on your IT abilities before the interview. You might be asked about how you use these tools to manage data or communicate effectively. Being able to discuss specific software or systems you've used will give you an edge.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the challenges faced by the Planned and Cyclical Services Team. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.