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- Tasks: Lead a dynamic team in delivering exceptional property lettings services.
- Company: Join Cross Keys Homes, committed to high-quality homes and customer experiences.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Make a real impact in shaping lettings services and supporting communities.
- Qualifications: Experience in property management and strong leadership skills required.
- Other info: Full clean UK driving licence needed; DBS check required.
The predicted salary is between 36000 - 38000 £ per year.
Are you ready to apply? Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
£36,100 (in probation) rising to £38,000 + Car Allowance
Peterborough, Shrewsbury Avenue
Full-Time Permanent Monday - Friday (Apply online only)
Head Office – Shrewsbury Avenue, Peterborough
We’re excited to offer a newly created opportunity for a talented and motivated Team Leader – Property Lettings to join Cross Keys Homes. This is your chance to step into a fresh role where you can truly make your mark, shaping how we deliver exceptional lettings services and ensuring customers have a smooth, positive journey into their new homes.
At CKH, we’re committed to delivering high‑quality homes and outstanding customer experiences. As our new Team Leader, you’ll guide a dedicated team and take ownership of delivering an efficient, customer‑focused lettings service that supports our communities and strengthens our reputation.
In this key leadership role, you will:
- Lead and motivate a diverse team, ensuring excellent customer service at every stage of the lettings journey.
- Manage the full lettings process — from vacancy management to allocations, garage lettings, and mutual exchanges.
- Minimise void periods and drive improvements in key‑to‑key times.
- Provide expert guidance on legislation, policies, and best practice.
- Oversee budget management, forecasting, and reporting.
- Produce high‑quality performance reports and insights for senior management.
- Build strong relationships with internal teams, partner agencies, local authorities, and external stakeholders.
- Support customers requiring temporary or emergency accommodation.
- Champion customer engagement and ensure service improvements reflect customer insight.
You’ll bring:
- Solid understanding of property law, landlord/tenant legislation, nomination agreements, and lettings best practice.
- Background in housing or property management, ideally in a regulated environment.
- Proven success in leading high‑performing teams.
- Strong IT skills (Microsoft applications).
- Experience with complaint handling and delivering customer‑focused services.
You’ll be:
- A confident decision‑maker with strong problem‑solving skills.
- An excellent communicator — written, verbal, and presentation.
- Have the ability to influence across teams and build strong working relationships.
- Highly organised, adaptable, and able to work to tight deadlines.
- Comfortable analysing data and reporting on KPIs.
Qualifications:
- Relevant vocational qualification or diploma.
- CIH Level 3 or 4, or working towards (desirable but not essential).
Additional information:
- Full clean UK driving licence.
- Access to an insured vehicle for business use.
- DBS Check required.
If you have the experience and drive to help us achieve our vision, we’d love to hear from you!
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
Team Leader Property Lettings employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Property Lettings
✨Tip Number 1
Get to know the company inside out! Research Cross Keys Homes and understand their values, mission, and the lettings process. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local property events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of leading a team and managing lettings processes. Practise your answers so you can confidently showcase your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Cross Keys Homes.
We think you need these skills to ace Team Leader Property Lettings
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully grasp what the Team Leader – Property Lettings role entails. Dive into the responsibilities and think about how your experience aligns with them. This will help you tailor your application to show us you're the perfect fit!
Showcase Your Experience: When detailing your background, focus on your achievements in property management and team leadership. Use specific examples that highlight your skills in customer service and problem-solving. We want to see how you've made a difference in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the lettings industry. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Don’t miss out on this opportunity—apply today!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Stuff
Before the interview, make sure you brush up on property law and landlord/tenant legislation. Understanding the ins and outs of the lettings process will not only impress your interviewers but also show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved customer service. This will demonstrate your capability to lead a diverse team effectively.
✨Be Data Savvy
Since the role involves analysing data and reporting on KPIs, be ready to discuss your experience with performance metrics. Bring examples of how you've used data to drive improvements in previous roles, as this will highlight your analytical skills.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their current challenges and how you can help. This shows that you're not just interested in the job, but also in contributing to the team's success.
