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For Companies At a Glance
- Tasks: Oversee repairs and manage tenant communications while ensuring compliance with safety regulations.
- Company: Join a dedicated team focused on enhancing community living experiences in Peterborough.
- Benefits: Enjoy remote work flexibility, competitive salary, and the chance to make a real impact.
- Why this job: Be part of a mission-driven organisation that values customer service and community engagement.
- Qualifications: Experience in housing services, strong communication skills, and a full UK driving licence required.
- Other info: This is a 12-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 34000 - 42000 £ per year.
This role is based at home with visits to tenants' homes when required. Are you passionate about delivering exceptional customer service and ensuring smooth operations in asset management? We are seeking a dedicated individual to join our team as a Senior Tenant Liaison Coordinator. In this role, you will assist Managers, Surveyors, and contractors in providing top-notch asset management services to residents.
About the Role
Your responsibilities will include overseeing day-to-day repairs, planned, cyclical, and project works, while serving as the main point of contact for our customers. Additionally, you will manage the daily activities of the Tenant Liaison Coordinator, ensuring seamless communication and efficient service delivery.
Key Responsibilities:
- Ensure 100% compliance with annual gas and 5-year electrical testing programmes, managing access and legal processes.
- Provide regular updates on gas and electric compliance to key stakeholders.
- Lead meetings with contractors on non-access cases for servicing checks.
- Liaise with residents to ensure smooth execution of major works.
- Maintain audit compliance on Health and Safety risks.
- Address customer feedback and manage complaints efficiently.
- Conduct tenant visits to assist with complaints and consultations.
- Manage asset data to support service performance.
- Lead and guide the Tenant Liaison Coordinator to ensure high-quality service and tenant satisfaction.
What We're Looking For:
- Proven experience in delivering housing services and excellent customer service.
- Strong report and letter writing skills.
- Proficiency in Microsoft Office.
- Ability to build effective partnerships with colleagues and stakeholders.
- Clear communication skills, both verbal and written.
- Self-motivation and the ability to work independently and as part of a team.
- Strong organisational skills to manage workload and meet performance targets.
- Patience and tact in resolving complaints.
- Calm and approachable demeanour under pressure.
- Ability to handle confidential and sensitive information.
- Hold a full current UK driving licence and provide a suitably insured vehicle for use in connection with the duties of the role.
- DBS Check required.
Join us and make a difference in our community by enhancing the living experience of our residents!
Please see attached job description for full details of the role. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.
Senior Tenant Liaison Coordinator (12 Month Fixed Term Contract) in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Tenant Liaison Coordinator (12 Month Fixed Term Contract) in Peterborough
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role, especially around compliance and tenant communication. Understanding these areas will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the housing services sector. Engaging with current or former employees can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your customer service skills and ability to manage complaints. This will highlight your suitability for the role and your commitment to tenant satisfaction.
✨Tip Number 4
Stay updated on current trends and regulations in asset management and housing services. Being knowledgeable about industry standards will not only impress during interviews but also show your dedication to the field.
We think you need these skills to ace Senior Tenant Liaison Coordinator (12 Month Fixed Term Contract) in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing services and customer service. Use specific examples that demonstrate your ability to manage tenant relationships and oversee repairs.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention your experience with compliance and asset management, and explain how you can contribute to the team.
Highlight Communication Skills: Since clear communication is key for this role, emphasise your strong verbal and written communication skills. Provide examples of how you've effectively communicated with stakeholders or resolved complaints in the past.
Showcase Organisational Skills: Demonstrate your organisational abilities by discussing how you manage workloads and meet performance targets. Include any tools or methods you use to stay organised and efficient in your work.
How to prepare for a job interview at Cross Keys Homes
✨Showcase Your Customer Service Skills
As a Senior Tenant Liaison Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've successfully resolved tenant issues or improved service delivery in your previous roles.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills. Discuss how you manage multiple tasks and priorities, especially when overseeing repairs and liaising with contractors. Use real-life scenarios to illustrate your approach.
✨Prepare for Compliance Questions
Given the focus on compliance with gas and electrical testing, brush up on relevant regulations and be ready to discuss how you've ensured compliance in past positions. Highlight any experience you have with audits or legal processes.
✨Exhibit Strong Communication Skills
Clear communication is crucial in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. You might be asked to draft a response to a hypothetical tenant complaint during the interview.
