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- Tasks: Lead a dynamic team in delivering exceptional property lettings services.
- Company: Join Cross Keys Homes, committed to high-quality homes and customer experiences.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Why this job: Make a real impact in shaping lettings services and supporting communities.
- Qualifications: Experience in property management and strong leadership skills required.
- Other info: Full clean UK driving licence needed; DBS check required.
The predicted salary is between 30000 - 42000 £ per year.
£36,100 (in probation) rising to £38,000 + Car Allowance
Peterborough, Shrewsbury Avenue
Full-Time Permanent Monday - Friday 0900 - 1700
We’re excited to offer a newly created opportunity for a talented and motivated Team Leader Property Lettings to join Cross Keys Homes. This is your chance to step into a fresh role where you can truly make your mark, shaping how we deliver exceptional lettings services and ensuring customers have a smooth, positive journey into their new homes.
At CKH, we’re committed to delivering high-quality homes and outstanding customer experiences. As our new Team Leader, you’ll guide a dedicated team and take ownership of delivering an efficient, customer-focused lettings service that supports our communities and strengthens our reputation.
In this key leadership role, you will:
- Lead and motivate a diverse team, ensuring excellent customer service at every stage of the lettings journey.
- Manage the full lettings process from vacancy management to allocations, garage lettings, and mutual exchanges.
- Minimise void periods and drive improvements in key-to-key times.
- Provide expert guidance on legislation, policies, and best practice.
- Oversee budget management, forecasting, and reporting.
- Produce high-quality performance reports and insights for senior management.
- Build strong relationships with internal teams, partner agencies, local authorities, and external stakeholders.
- Support customers requiring temporary or emergency accommodation.
- Champion customer engagement and ensure service improvements reflect customer insight.
You’ll bring:
- Solid understanding of property law, landlord/tenant legislation, nomination agreements, and lettings best practice.
- Background in housing or property management, ideally in a regulated environment.
- Proven success in leading high-performing teams.
- Strong IT skills (Microsoft applications).
- Experience with complaint handling and delivering customer-focused services.
You’ll be:
- A confident decision-maker with strong problem-solving skills.
- An excellent communicator - written, verbal, and presentation.
- Have the ability to influence across teams and build strong working relationships.
- Highly organised, adaptable, and able to work to tight deadlines.
- Comfortable analysing data and reporting on KPIs.
Qualifications:
- Relevant vocational qualification or diploma.
- CIH Level 3 or 4, or working towards (desirable but not essential).
Additional information:
- Full clean UK driving licence.
- Access to an insured vehicle for business use.
- DBS Check required.
If you have the experience and drive to help us achieve our vision, we’d love to hear from you!
Please see attached job description for full details of the role.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
Team Leader Property Lettings in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Property Lettings in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the property lettings industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of delivering exceptional lettings services.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and customer service. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Cross Keys Homes.
We think you need these skills to ace Team Leader Property Lettings in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property lettings and team leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Customer Focus: Since this role is all about delivering exceptional customer experiences, be sure to include examples of how you've gone above and beyond for customers in your previous roles. We love to see that passion for service!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Stuff
Make sure you brush up on property law and lettings best practices. Being able to discuss relevant legislation confidently will show that you're not just a leader, but an expert in your field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved customer service. This will demonstrate your capability to lead at Cross Keys Homes.
✨Be Data Savvy
Since the role involves analysing data and reporting on KPIs, be ready to discuss how you've used data to drive improvements in previous roles. Bring examples of performance reports you've created or insights you've derived from data.
✨Engage with Customer Insights
Understand the importance of customer engagement in lettings. Be prepared to talk about how you've used customer feedback to make service improvements in the past. This shows that you value customer experience, which is key for this role.
