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- Tasks: Respond to emergency calls and provide top-notch customer service during night shifts.
- Company: A dedicated housing services provider focused on community welfare.
- Benefits: Competitive salary, flexible hours, and the chance to make a real difference.
- Why this job: Help vulnerable customers and tackle housing issues while working nights.
- Qualifications: Strong communication skills and experience in managing challenging situations.
- Other info: Full UK driving license required; great opportunity for personal growth.
The predicted salary is between 30000 - 31000 £ per year.
A housing services provider is seeking a Senior Lifeline Advisor to respond to emergency calls and provide high standards of customer service. The role involves working nights, ensuring the welfare of vulnerable customers, and addressing housing repairs.
The successful candidate must have strong communication skills and the ability to manage difficult situations. Flexibility and a full UK driving license are required for this role, offering a salary of £30,587.79 per annum.
Senior Lifeline Advisor — 24/7 Night-Emergency Support in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Lifeline Advisor — 24/7 Night-Emergency Support in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the housing services sector, especially those who work night shifts. They can give you insider info on what it’s really like and might even know about openings before they’re advertised.
✨Tip Number 2
Practice your communication skills! Since this role involves managing difficult situations, consider role-playing scenarios with friends or family. This will help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Show off your flexibility! Make sure to highlight any previous experience working nights or handling emergencies. Employers love candidates who can adapt to different situations, so don’t hold back on sharing those stories.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it’s a great way to show your enthusiasm for the role and the company!
We think you need these skills to ace Senior Lifeline Advisor — 24/7 Night-Emergency Support in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in emergency support and customer service. We want to see how you've handled tough situations before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Lifeline Advisor role. Share your passion for helping vulnerable customers and any relevant skills that make you stand out.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Cross Keys Homes
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Senior Lifeline Advisor. Familiarise yourself with emergency response protocols and customer service standards specific to housing services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you've effectively communicated in challenging situations. Think about how you handled difficult calls or resolved conflicts, as these stories will highlight your suitability for the role.
✨Demonstrate Flexibility and Reliability
This job requires working nights, so be ready to discuss your availability and willingness to adapt to different shifts. Share any previous experiences where you’ve had to be flexible, especially in high-pressure environments, to reassure them that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
