At a Glance
- Tasks: Be the friendly voice for residents, handling queries with empathy and professionalism.
- Company: Join Cross Keys Homes, a supportive team dedicated to community service.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for growth.
- Other info: Work in a dynamic environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong listening skills and a passion for helping others are essential.
Resident Contact Centre Adviser £28,596 (in probation) rising to £30,102 per annum Head Office, Shrewsbury Avenue, Peterborough Full-Time Permanent We currently have a vacancy in our Resident Contact CentreTeam working at Head Office, Shrewsbury Avenue. Hours of work are between 0800 1800 Monday to Friday on a rota basisplus flexibility to work an occasional Saturday morning in our City Centre location. Working hours will not exceed 37per week. As a Resident Contact Centre Adviser for Cross Keys Homes you will be the first point of contact for customer queries via multiple channels. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries. Using our LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowle...
Resident Contact Centre Adviser in Peterborough employer: Cross Keys Homes
Cross Keys Homes is an exceptional employer located in Peterborough, offering a supportive and inclusive work culture that prioritises employee growth and development. As a Home Ownership Services Coordinator, you will benefit from a collaborative environment where your contributions are valued, alongside opportunities for professional advancement in the housing sector. Join us to make a meaningful impact in the community while enjoying a fulfilling career with a focus on customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Contact Centre Adviser in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cross Keys Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cross Keys Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Contact Centre Adviser in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cross Keys Homes:Your cover letter is your chance to shine! Tell us why you want to work at Cross Keys Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cross Keys Homes!
How to prepare for a job interview at Cross Keys Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
