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- Tasks: Be the friendly face of our team, helping customers and managing admin tasks.
- Company: Join a vibrant team in the heart of Peterborough city centre.
- Benefits: Enjoy a competitive salary, flexible hours, and on-site parking.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Customer service experience and strong IT skills are essential.
We are looking for a friendly, organised and customer-focused Receptionist to join our Indigo Operations team, based in the heart of Peterborough city centre. You will be the first point of contact for residents, visitors and customers, providing a professional, welcoming service while supporting the wider team with a range of administrative and housing-related tasks. This is a varied role that suits someone who enjoys working with people, thrives in a busy environment and takes pride in delivering excellent customer service.
What you'll be doing:
- Acting as the first point of contact on reception, over the phone and face-to-face
- Supporting customers with queries relating to repairs, accounts, bills, estate issues and benefits
- Providing administrative support to the Service Manager and Assistant Manager
- Assisting with property allocations and lettings to minimise void periods
- Liaising with utility companies during void periods and recording meter readings
- Supporting tenancy administration, including renewals
- Raising purchase orders, processing invoices and managing stock
- Carrying out general office duties such as data entry, spreadsheets, filing, scanning, minute-taking and meeting organisation
- Supporting resident welfare checks and wider housing management administration
- Handling sensitive and confidential information in line with data protection requirements
What we're looking for:
- Essential:
- Experience in an administrative or reception role
- Excellent customer service skills, both face-to-face and over the phone
- Strong IT skills, including Microsoft Word, Excel, Outlook and similar systems
- Good numeracy skills with the ability to handle basic rent and account calculations
- Ability to communicate clearly, patiently and tactfully
- Strong organisational skills and the ability to prioritise competing demands
- GCSEs (or equivalent) in English and Maths
- Desirable:
- Experience working in housing or a customer-facing public service environment
- Knowledge of rent accounting or welfare benefits
- Experience using financial or housing management systems
This role requires a DBS check. On site parking available. If you have the experience and drive to help us achieve our vision, we'd love to hear from you!
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
Receptionist in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Peterborough
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with people, try role-playing common scenarios you might face as a receptionist. This will help you feel more confident when it comes to handling real-life situations.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-facing role like this. Choose an outfit that’s professional yet comfortable, so you can focus on showcasing your personality and skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you fresh in their minds.
We think you need these skills to ace Receptionist in Peterborough
Some tips for your application 🫡
Show Your Personality: As a Receptionist, you'll be the first face people see, so let your friendly vibe shine through in your application. Use a warm tone and share a bit about yourself to show us how you connect with others.
Highlight Relevant Experience: Make sure to showcase any previous admin or reception roles you've had. We want to see how your skills match up with what we're looking for, so don’t hold back on those customer service wins!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cross Keys Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with the tasks mentioned in the job description, like handling customer queries and supporting administrative duties. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer interactions, especially in challenging situations. This will show that you can maintain a friendly and professional demeanour, even under pressure.
✨Brush Up on Your IT Skills
Since strong IT skills are essential for this role, make sure you're comfortable with Microsoft Word, Excel, and Outlook. If you have experience with any housing management systems, be ready to discuss that too. You might even want to practice using these tools before the interview to boost your confidence.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewer. Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.