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- Tasks: Provide emergency support and customer service to vulnerable clients during night shifts.
- Company: Cross Keys Homes, dedicated to community welfare and support.
- Benefits: Competitive salary, flexible part-time hours, and a chance to make a real difference.
- Why this job: Join a vital service that helps those in need while developing your communication skills.
- Qualifications: Experience in customer service and strong listening skills required.
- Other info: Work 4 nights a week with opportunities for personal growth and development.
The predicted salary is between 23200 - 24600 £ per year.
As a Lifeline Adviser (Nights) for Cross Keys Homes, you will need to provide high standards of customer service to a wide range of customers by actively listening to and understanding the details of each contact, assessing and processing customer contact telephone calls for an emergency response, in line with individual customer contractual requirements.
The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and is able to multi-task by having a conversation and updating systems at the same time. In addition, the successful candidate will need to have an excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact.
The successful candidate will work 4 nights out of 7, from 2200hrs to 0700hrs. The Lifeline service is a 24/7 service and as such you will be expected to work bank holidays and weekends as they fall in the normal shift pattern.
We are looking for someone to:
- Respond to all emergency alarm calls to the Lifeline Centre, prioritising and taking appropriate action to ensure the welfare of vulnerable and often elderly customers is maintained.
- Meet set targets and standards for the service, including timescales for answering telephone calls in line with both the specific organisations and TSA regulatory requirements.
- Advise customers of their repairs-related responsibilities depending on the contract requirements, ensuring that customer expectations are managed appropriately.
- Assess and prioritise out of hours housing repairs, liaising directly with contractors on repair resolution and taking immediate action for emergency repairs.
- Deliver to the different requirements of the corporate contracts including the Social Services Emergency Duty Team for Adults and Childrens Services.
- Manage Cross Keys Homes out of hours emergency service, responding to repairs and housing needs.
- Respond to lone worker calls by assessing the situation and determining what action should be taken to ensure the safety of the employees.
- Make 999 calls when emergency services are required to deliver appropriate medical and emergency support.
- Promote and sell the Lifeline service to prospective clients including the demonstration and installation of equipment as required.
- Complete daily check calls to vulnerable clients to include birthday calls, vulnerable client welfare checks and equipment testing.
- Adhere at all times to data protection and client confidentiality.
DBS will be sought for the successful candidate.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
Lifeline Advisor Nights - 34hrs per week in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Advisor Nights - 34hrs per week in Peterborough
✨Tip Number 1
Get to know the company! Research Cross Keys Homes and their Lifeline service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role requires a clear telephone manner, grab a friend and do some mock calls. This will help you feel more confident and ready to handle those emergency situations.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can handle the demands of the Lifeline Advisor position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Cross Keys Homes.
We think you need these skills to ace Lifeline Advisor Nights - 34hrs per week in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the Lifeline Advisor role, so don’t hold back on showcasing your relevant experiences!
Show Off Your Communication Skills: Since this role requires a clear telephone manner and good listening skills, we suggest you demonstrate these in your written application. Use concise language and make sure your points are easy to follow.
Highlight Your Multi-Tasking Abilities: We know that being able to juggle conversations while updating systems is key for this job. Share examples of when you've successfully managed multiple tasks at once, as it’ll show us you’re up for the challenge!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cross Keys Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Lifeline Advisor role. Familiarise yourself with the key responsibilities, such as responding to emergency calls and managing customer expectations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service, prepare examples from your past experiences where you've excelled in this area. Think about situations where you had to multi-task or handle difficult conversations, and be ready to discuss how you resolved those challenges effectively.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. This will not only help you provide better answers but also demonstrate your ability to listen carefully—an essential skill for a Lifeline Advisor. Don't hesitate to ask for clarification if you need it!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of potential situations you might face in the role and how you would respond. This preparation will help you feel more confident and articulate during the interview.
