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- Tasks: Support customers with empathy and provide emergency responses through our Lifeline service.
- Company: Join a community-focused company dedicated to changing lives and building affordable homes.
- Benefits: Enjoy generous leave, flexible policies, and a great pension scheme.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Be part of a supportive team that values diversity and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a new and rewarding role, where you can really make a difference to people’s lives? If so, CKH have an opportunity for you to join our amazing team of Lifeline Advisers on days. Our Lifeline service is manned 24/7; the successful applicant will work 37 hours per week, 5 days out of 7, bank holidays and weekends will fall into the normal shift pattern.
As a Lifeline Adviser for Cross Keys Homes you will need to be able to provide high standards of customer service to a wide range of customers. Using our LETS principle you will need to actively listen to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and empathy. In line with individual customer contractual requirements you’ll need to take action as needed and provide relevant support.
In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame. The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. The successful candidate will need to have an excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact. Enhanced DBS will be sought for successful candidate.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve.
Benefits include:
- A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
- Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
- Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
- Enhanced maternity and paternity pay.
- CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
- Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).
Lifeline Adviser in Peterborough employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Adviser in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, spend some time on the CKH website. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your listening skills! As a Lifeline Adviser, you'll need to actively listen to customers. Try role-playing with a friend or family member to simulate calls. This will help you get comfortable with multitasking while keeping the conversation flowing.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've helped customers in the past. Highlight situations where you went above and beyond to support someone in need. This will demonstrate that you have the right mindset for the role.
✨Tip Number 4
Don’t wait around! If you’re keen on this role, apply through our website ASAP. The sooner you get your application in, the better your chances are of landing that interview. We can’t wait to see what you bring to the team!
We think you need these skills to ace Lifeline Adviser in Peterborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Lifeline Adviser role. Use keywords from the job description to show that you understand what CKH is looking for.
Showcase Your Customer Service Skills: Since this role is all about providing top-notch customer service, share specific examples of how you've excelled in similar situations. Talk about your patience, empathy, and ability to multitask while handling calls.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure your message comes across effectively. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Cross Keys Homes
✨Know the LETS Principle
Familiarise yourself with the LETS principle (Listen, Empathise, Take action, and Support) as it’s crucial for a Lifeline Adviser role. Be prepared to discuss how you’ve applied these skills in previous customer service experiences.
✨Showcase Your Multi-tasking Skills
During the interview, demonstrate your ability to multi-task effectively. You might be asked to role-play a scenario where you need to take a call while updating a system, so practice this beforehand to show you can handle the pressure.
✨Prepare for Customer Scenarios
Think of specific examples from your past work where you provided excellent customer service, especially in challenging situations. Be ready to explain how you resolved issues with patience and empathy, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their community investment programmes or how they support their employees, which reflects your alignment with their values.