At a Glance
- Tasks: Support customers with empathy and provide emergency responses through our Lifeline service.
- Company: Join a community-focused company dedicated to changing lives and building affordable homes.
- Benefits: Enjoy generous leave, flexible policies, and a great pension scheme.
- Other info: Be part of a supportive team that values diversity and teamwork.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for a new and rewarding role, where you can really make a difference to people’s lives? If so, CKH have an opportunity for you to join our amazing team of Lifeline Advisers on days. Our Lifeline service is manned 24/7; the successful applicant will work 37 hours per week, 5 days out of 7, bank holidays and weekends will fall into the normal shift pattern.
As a Lifeline Adviser for Cross Keys Homes you will need to be able to provide high standards of customer service to a wide range of customers. Using our LETS principle you will need to actively listen to and understand the details of each contact, assessing and processing customer contact telephone calls for an emergency response with patience and empathy. In line with individual customer contractual requirements you’ll need to take action as needed and provide relevant support.
In addition, the Lifeline adviser will need to assess the calls for repairs for external customers under contract as cost effectively and efficiently as possible and to an agreed time frame. The ideal candidate for this role will be someone who has had previous experience of working in a customer service or contact service environment and able to multi-task by having a conversation and updating systems at the same time. The successful candidate will need to have an excellent and clear telephone manner as well as being able to demonstrate good listening skills to ensure the timely resolution of the contact. Enhanced DBS will be sought for successful candidate.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds. At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve.
Benefits include:
- A great pension scheme: we will double your contribution up to a maximum of 10%, plus Life Cover.
- Generous annual leave entitlement starting at 25 days, increasing with length of service, plus bank holidays.
- Flexible family-friendly and carers’ policies, offering a range of paid and unpaid leave options.
- Enhanced maternity and paternity pay.
- CKH Rewards benefits platform, including cashback on purchases, instant vouchers and reloadable gift cards.
- Westfield Health, providing access to a range of benefits such as 24-hour DoctorLine, Employee Assistance Programme, and money back for glasses and dental treatment (after probation).
Lifeline Adviser in Peterborough employer: Cross Keys Homes
At Cross Keys Homes, we pride ourselves on being an exceptional employer that values the contributions of our Lifeline Advisers. Our inclusive work culture fosters collaboration and support, ensuring that every team member feels valued while making a meaningful impact in the community. With competitive benefits such as a generous pension scheme, flexible family-friendly policies, and opportunities for personal growth, CKH is dedicated to creating a rewarding environment where you can thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeline Adviser in Peterborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cross Keys Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cross Keys Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Lifeline Adviser in Peterborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cross Keys Homes:Your cover letter is your chance to shine! Tell us why you want to work at Cross Keys Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cross Keys Homes!
How to prepare for a job interview at Cross Keys Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
