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- Tasks: Join us as a Learning & Development Coordinator, shaping team growth through training and onboarding.
- Company: CKH is a leading provider of affordable homes, committed to community impact and innovation.
- Benefits: Enjoy flexible working, generous holidays, a great pension scheme, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in contact centres and housing associations is essential; training qualifications are a plus.
- Other info: Apply quickly as we may close the advert early if we receive enough interest!
The predicted salary is between 30000 - 42000 £ per year.
The Vacancy
Based at our Head Office on Shrewsbury Avenue. There may be a requirement to attend other locally based CKH locations to provide training.
Full Time – Permanent
Monday to Friday 09:00-17:00. Occasionally working between 08:00-18:00 on Monday and Thursday.
We have an exciting opportunity for the right candidate to join our Resident Contact Centre in this brand new role of Learning and Development Coordinator, based at our Head Office on Shrewsbury Avenue.
As our Learning and Development Coordinator, you will play a vital role in shaping the growth and development of our team. You’ll be responsible for identifying training needs and designing and delivering high-quality training both to individuals and groups. By collecting and analysing feedback, you’ll continuously adapt your approach to create a dynamic and responsive training service.
Your excellent communication skills will be key as you collaborate with external agencies and support day-to-day operations where needed. In addition, you’ll lead the delivery of a smooth and engaging onboarding process for new team members, helping them to feel welcomed and well-prepared from their first day.
To succeed in this role, you’ll need to be organised, with a keen attention to detail, particularly when it comes to maintaining accurate training records. Experience of working within a housing association, and in a control centre environment is essential.
Key Responsibilities
- Work with the Team Manager to identify annual training needs analysis to determine specific training requirements for the RCC.
- Organise and prepare all new starter packs for new employees, to include the CKH behaviours framework and LET’S principles.
- Deliver induction training for new starters joining the RCC to include policies, procedures, e-learning, specific system training to include in-house CRM, partner systems and telephony.
- Design and develop training content and materials, including presentations and job aids, incorporating LET’S and all aspects of the RCC operation.
- Collect feedback from training participants to assess the effectiveness of the programs delivered.
- Work with the Team Manager to evaluate the training program outcomes and make recommendations for improvements.
- Deliver training on a 1:1 basis with advisers when it is identified that individual ad hoc training is required for a specific subject matter.
- To liaise with HR on mandatory training and provide list of delegates.
- Responsible for the maintenance of the skills matrix.
- Responsible for maintaining and updating training materials.
- When called upon, assist with the day-to-day operations of the RCC to support SLA’s & KPI’s and maintain core skills to assist with training delivery.
What We’re Looking For
Essential (but not limited to):
- Experience of working within a busy, fast paced, contact centre environment.
- Experience of working for a Housing Association.
- Knowledge of Housing Sector and the Regulator of Social Housing Consumer Standards.
- Experience of delivering training in a 1:1 or group environment.
- Ability to analyse and identify training needs at team and individual level.
- Ability to design and develop effective training materials and programs.
Desirable:
- Qualification in training i.e. CIPD Qualification or similar.
- Previous experience in training coordination and delivery.
The full job description is available to download below. If you’re ready to help shape a better Customer Experience and deliver real impact, we’d love to hear from you.
We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!
No agencies please.
The Company
A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion.
Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment.
There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too.
You can find out moreabout usand theservices we offer our residentson the CKH website.
Putting People First
CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.
At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives.
As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you.
Benefits
We know we need to provide a great working environment to attract the best people. Our offer includes:
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A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover
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Generous holiday entitlement; 25 days plus bank holidays increasing with time
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Flexible family friendly and carers policies that allow a range of paid and unpaid leave
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CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards
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Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)
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Learning & Development Coordinator employer: Cross Keys Homes
Contact Detail:
Cross Keys Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Coordinator
✨Tip Number 1
Familiarise yourself with the housing sector and the Regulator of Social Housing Consumer Standards. Understanding these regulations will not only help you in interviews but also demonstrate your commitment to the role and the organisation's mission.
✨Tip Number 2
Network with professionals in the housing association field, especially those who have experience in training and development. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified training needs and delivered effective training in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description will make you stand out.
✨Tip Number 4
Showcase your organisational skills by being proactive in your approach. Consider creating a mock training plan or materials that reflect the CKH behaviours framework and LET'S principles to demonstrate your readiness for the role.
We think you need these skills to ace Learning & Development Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training coordination and delivery, especially within a contact centre or housing association. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and development. Mention specific examples of how you've identified training needs and successfully delivered training in the past. This is your chance to showcase your communication skills.
Highlight Relevant Qualifications: If you have any qualifications related to training, such as a CIPD qualification, be sure to mention these prominently. Also, include any relevant training materials or programmes you’ve developed in previous roles.
Showcase Your Organisational Skills: Since the role requires maintaining accurate training records and managing onboarding processes, provide examples of how you've effectively organised training sessions or maintained documentation in your previous positions.
How to prepare for a job interview at Cross Keys Homes
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Learning & Development Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as identifying training needs and delivering effective training sessions.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that demonstrate your ability to communicate effectively with both individuals and groups. Think about past experiences where you successfully delivered training or collaborated with others.
✨Prepare Training Materials
Bring along samples of training materials you've created in the past. This could include presentations, job aids, or any other relevant content. It shows your capability in designing effective training resources and gives the interviewers a tangible sense of your skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's training culture and how they measure the success of their training programmes. This not only shows your interest in the role but also helps you gauge if the company aligns with your values and expectations.