At a Glance
- Tasks: Support the Estate Management team with admin tasks and customer service.
- Company: Join Cross Keys Homes, a community-focused organisation in Peterborough.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic and busy environment.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience in administration and strong communication skills required.
Here at Cross Keys Homes, we are looking to recruit an organised and customer focused Estates Administrator to support our Estate Management team. This is a varied and fast paced role where you will provide administrative and clerical support to our Estate Rangers and Cleaning teams, helping to ensure our estates services operate efficiently and deliver excellent customer service to our residents.
About the Role
As Estates Administrator, you will play a key role in supporting the day to day administration of the Estate Management department. You will coordinate appointments, maintain records and systems, support operational planning, and act as a first point of contact for customers and colleagues. You will work closely with Rangers, Mobile Cleaners, Neighbourhood teams and residents to ensure work is scheduled efficiently, communication is accurate and timely, and key performance information is maintained.
Key Responsibilities
- Provide administrative support to the Estate Management team, including word processing, scanning, filing, spreadsheets and general office administration.
- Manage and oversee actions for the Estate Services team via the housing management system QL.
- Contact residents to arrange Damp and Mould appointments and other access appointments as required.
- Coordinate and book appointments using MCM and Rangers’ diaries to ensure efficient scheduling and logistical planning.
- Ensure letters, emails and customer communications are sent accurately and in a timely manner.
- Collate and maintain monthly KPI and Clearview figures and reports.
- Complete Mobile Cleaners’ block clean schedules and reschedule diaries where required.
- Raise purchase orders, process invoices and special payment requests, and support stock control processes.
- Ensure purchases and invoices are correctly goods receipted to support timely payments.
- Provide excellent customer service to residents and colleagues both over the telephone and in person.
- Maintain accurate records and ensure confidentiality and GDPR requirements are adhered to at all times.
What We’re Looking For
- Experience working in an administration role.
- Excellent organisational skills with the ability to prioritise competing workloads.
- Strong customer service and communication skills.
- Experience using Microsoft Office packages including Word, Excel and Outlook.
- Ability to work effectively both independently and as part of a team.
- Ability to work calmly and efficiently within a busy environment.
- Experience dealing with customers over the telephone and face to face.
- Ability to accurately record and maintain information.
- Understanding of confidentiality, data protection and GDPR principles.
- Experience within the housing sector would be desirable.
Qualifications
- English and Maths GCSE Grade C / Level 4 or above.
Additional Information
- Full UK driving licence desirable.
If you have the skills and experience to support the delivery of high quality estate services and want to be part of a team that makes a difference to our communities, we’d love to hear from you. Please see attached job description for full details of the role. We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay! No agencies please.
Estates Administrator employer: Cross Keys Homes
At Cross Keys Homes, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service. Located in Peterborough, our Head Office provides a dynamic environment where you can grow professionally while making a meaningful impact in the community. With opportunities for career development and a commitment to employee well-being, we invite you to join our dedicated team as an Estates Administrator.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Administrator
✨Tip Number 1
Get to know the company! Research Cross Keys Homes and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, which can be super helpful during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think of examples from your past experiences that showcase your skills and how you handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and want to be part of the Cross Keys Homes family.
We think you need these skills to ace Estates Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your admin experience and customer service skills. We want to see how you've organised workloads and supported teams in the past, so don’t hold back on those details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Estates Administrator role. Mention specific experiences that relate to the job description and show us your enthusiasm for the position.
Show Off Your Tech Skills:Since we use Microsoft Office and housing management systems like QL, make sure to mention your proficiency with these tools. If you have any relevant examples of how you've used them effectively, include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cross Keys Homes
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Administrator role. Familiarise yourself with the key responsibilities and how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise workloads and ensure everything runs smoothly, especially in a busy environment.
✨Brush Up on Customer Service Scenarios
As customer service is a big part of the job, think of specific situations where you've provided exceptional service. Prepare to share these stories during the interview, highlighting your communication skills and ability to handle challenging situations with residents or colleagues.
✨Familiarise Yourself with Relevant Software
The job mentions using Microsoft Office and housing management systems like QL. If you have experience with these tools, be prepared to discuss it. If not, consider doing a quick online tutorial to get a basic understanding, which will show your willingness to learn and adapt.
