At a Glance
- Tasks: Manage tenancies, handle compliance issues, and build relationships with tenants in your neighbourhood.
- Company: Join Cross Keys Homes, a community-focused organisation dedicated to improving lives.
- Benefits: Enjoy a car allowance, flexible hours, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be the go-to person in your community, tackling challenges and supporting residents.
- Qualifications: Experience in public-facing roles and knowledge of housing regulations are essential.
The predicted salary is between 32625 - 39875 £ per year.
Cross Keys Homes' Neighbourhood Management team is recruiting a manager to run a defined neighbourhood patch of its tenanted homes. The work centres on tenancy compliance, handling breaches and sub-letting cases, annual property condition reviews and safeguarding referrals. The post mixes office work with community surgeries and emergency response, on weekday hours with occasional evening and weekend cover. Enhanced DBS and a full UK driving licence with access to an insured vehicle are required.
What the job involves:
- Manage the full tenancy lifecycle, including compliance, breaches, sub-letting, abandonment, non-occupation and eviction through to resolution.
- Build positive landlord and tenant relationships with households on the patch and be visible and contactable on tenancy and estate matters.
- Carry out annual tenancy and condition reviews of all properties, plus targeted visits where concerns are raised.
- Hold responsibility for resident satisfaction in the patch.
- Handle complex cases involving tenants with mental ill health or physical disability, working with colleagues and external agencies.
- Assess safeguarding needs, make referrals to statutory agencies and represent the organisation at safeguarding meetings.
- Take ownership of emergencies across stock, such as fires, floods, structural issues, repairs and emergency decants.
- Hold regular community surgeries and resolve emerging issues with internal and external partners.
- Ensure tenancy processes meet legal requirements, statutory timescales, policy and KPIs, maximising income and reducing void costs.
- Investigate noise transference complaints, liaise with asset management and facilitate mediation.
Experience:
- Dealing with the public in person, by phone and in writing in challenging, sensitive situations.
- Multi-agency working to achieve positive outcomes for individuals and families.
- Supporting vulnerable people with demonstrable positive outcomes.
- Working with diverse customers where English is not the first language.
- Successful complaint management and resolution.
Skills & knowledge:
- Comprehensive knowledge of the Housing Act 1996 and all types of tenancy agreement.
- Applying basic child protection and adult safeguarding principles.
- Understanding of equality and diversity principles in service provision.
- Patient, tactful communication by phone, in person and in writing.
- Interpreting KPI outputs and evidencing measurable results.
- Competent use of housing management systems and Microsoft applications.
Checks & eligibility:
- Enhanced DBS.
- Full UK driving licence.
- Access to a suitably insured vehicle for business use.
Other:
- Working on own initiative with a busy workload, delegation and performance targets.
- Making sound tenancy decisions under pressure, meeting deadlines and reprioritising at short notice.
What's offered:
- Car allowance.
Neighbourhood Manager in England employer: Cross Keys Homes
As a Contract Manager at our company, you will be part of a dynamic and supportive work culture that values collaboration and innovation. With competitive salaries and the flexibility of remote work combined with a weekly presence in our Peterborough office, we offer a unique opportunity for professional growth and development in a strategic role that directly impacts our capital and cyclical works programmes. Join us to make a meaningful contribution while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in England
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Cross Keys Homes.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Cross Keys Homes!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Cross Keys Homes, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Cross Keys Homes or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Neighbourhood Manager in England
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Cross Keys Homes:Before hitting send, make sure to tailor your application specifically to Cross Keys Homes! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Cross Keys Homes
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
